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I used to have our cars serviced here until I received my car back with the driver's electric window switch broken. I called the next day to notify them and they refused to accept responsibility for it and instead blamed me for breaking it myself. I complained to the head office but they referred the complaint back to the same store and I had the same sales repread more
I've been to these guys a few times now, and they are always very helpful and honest! I have done a few e safety checks, service, headlight replaced, and just today I went there to get a nail out of my tyre! They fixed it up straight away and did not charge me a cent for it! Always very happy with their honesty and efficiency. Will definitely be back if need be. Highlyread more
Took my car in to get a repair on the brake lights. UltraTune fixed the problem with an adjustment they didn't charge me for - rather than making me buy a whole new part as my previous mechanic had said was necessary. I will definitely go back to UltraTune Alexandria when the part finally does fail.
I took the car for a service today. Not only did they have the car ready at the agreed time, but they contacted me to let me know of a problem that they were able to fix, but asked permission first. They let me know of the total cost before I arrived. There was no hard sell. The staff are friendly, efficient and honest. For any females out there looking for a mechanic thatread more
these guys are great. Its the first time in a long time that i have been to a mechanic and not felt like they are trying to screw me. they seem impeccably honest, and have a lot of integrity. Heres what happened: I've got a Peugeot diesel that i purchased recently but the tail lights weren't working. I took it down to Ultra tune Alexandria and the guy spent about 10 minsread more
-admirable honesty: never pushed any fixes, always asked permission, clarified superficial fixes vs. mission critical -outstanding customer service: even picked me up from Green Square train station when I was picking up my car It'll be Ultratune - Alexandria for me all the way through!
Honest, fast, and reliable..... Geesh! Does a mechanic need to be much more than that for us un-car people? Our car has been serviced here for a few years now, and I've always been thoroughly impressed with their work. Can highly recommend this branch for their integrity and quality car servicing. Well done. p.s. love the drop off/pick up in the city that they offer as well.
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