I used to have our cars serviced here until I received my car back with the driver's electric window switch broken. I called the next day to notify them and they refused to accept responsibility for it and instead blamed me for breaking it myself. I complained to the head office but they referred the complaint back to the same store and I had the same sales rep responding to me so I complained to the Office of Fair Trading but it came down to my word against them. Since I couldn't prove they broke it there was nothing to pursue. Replacing the broken switch is going to cost me hundreds of dollars now.