Reviews of United Appliance Australia Pty Ltd

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  • Joannemaj Newbie   1 review
    So wrapped with the service I received from these guys! Called yesterday, came today, machine fixed and the weekend ahead! Friendly & professional workman came and didn't charge me the earth... Impressive, made my day!
  • DeeCrawford Newbie   1 review
    Fantastic service! A technician has just left my property who was remarkably polite, and extremely knowledgable. I was having my dryer repaired, when I mentioned a problem with my refrigerator (which was a different brand to the dryer) and he instantly knew the issue and fixed that on the spot too! Couldn't be happier... Both appliances are now working, and all in 45 minutes! Thanks a bunch!
  • Lucykh Newbie   1 review
    I have been using this company for over four years, and was truly shocked at some of these reviews that have popped up. I have always received fast, courteous service and all of my appliances are in top working condition! I give them 5 stars for their expertise, and for their technician David, who is always polite and a great representative for the company. I won't be using anyone else!
  • Pejento Newbie   1 review
    Do not call this company. You will be in for a world full of pain and frustration. 1. They never answer the phone. 2. They never call you back especially if you have a problem 3. After taking your money up front they never bother call, text, email, carrier pigeon you with any follow up on when they will fix your appliance. 4. When you finally get through, they tell you that the service person didn't get the right details on the appliance ....don't they do this for a living ? 5. Then they tell you it will take another 2 weeks to get the part after you have been waiting 2 weeks already. 6. you buy a new dryer good luck trying to get your money back for the for part you paid for in advance 6 weeks ago. DON'T CALL THEM ....I HAVE NEVER BEEN TREATED WITH SUCH .

    2 months ago - 01/08/2014

  • ravinghippo Newbie   2 reviews
    They come out quick take your money for the service call and parts and then never return. I have been waiting a month after numerous cancelled bookings by this company I demanded my money back, still waiting for my refund. I have lodged a claim with fair trading and reported them to the ATO !! DO NOT USE YOU WILL NEVER SEE YOUR MONEY AGAIN.

    3 months ago - 03/07/2014

  • markrev Newbie   1 review
    4 months out of my life I won't get back!

    Do not use them!!! Same thing happened to me as many others on here. Took the cash never to return again!!! They charged a hefty call out fee to say turn the fridge on again in 24 hours, it was still broken after that so they ordered a part (I paid up front) which would take 2 weeks at most. After 2 weeks had passed I started trying to get an answer about when the part would be ready, after a while they said it would be a further 9 weeks. It would have been 3 months without a fridge so I asked for a refund which I was advised would be processed.

    No refund ever came! I was continuously calling and emailing to get the refund but nothing was happening. Eventually I was told I would only get 80% of the refund as the part had been ordered, I was not satisfied with this but they would not respond to my calls or emails to communicate this.

    I took it too the ACCC and fair trading which are quite long process' in themselves. Eventually Fair trading applied pressure on them and I was refunded 4 months later!

    Worst experience ever!

    3 months ago - 01/07/2014

  • gjtr1 Newbie   1 review
    Terrible experience, do not use this company. Nothing but a nightmare to deal with and a complete waste of time. Happy to take your money and that's where it ends, the job was never completed.

    4 months ago - 23/06/2014

  • DoreenL Newbie   1 review
    From the first call I made to this company the staff were very professional and helpful. I am hard to tie down, so the fact they called me with an hours notice of arrival meant I could go about my tasks I had for the day. The service man was very courteous and was quick in diagnosing the issue. Unfortunately he did not have the exact part we needed, however I was contacted by staff within the week to book in for a return visit at no extra cost to fix the machine. Overall I was highly impressed by the service and would not hesitate to contact them again. The reason I am reviewing them is I had called other company's and was going to have to be home almost all day to await their arrival. This company saved me the hassle of missing a day on the road.
  • RitaM Newbie   1 review
    Just had the pleasure of having a lovely man from this company fix my oven. I was even given proper instructions on how to use it and now it's like my oven is brand new, I had been struggling with it for a long time and to have someone take the time to show an old lady how to get the best out of her oven was very appreciated. Thank you
  • knr21   6 reviews
    WOW, don't even bother calling these guys if you want your machine fixed. Washing machine, waited over 4 weeks for a part to come in, they fitted it but then found something else wrong, said they had in stock but waited to hear back from them and waited and waited and waited. Finally decided to go somewhere else, they had someone out the next morning, said the United put in the wrong part, the new company had it fixed within a week. Called United for explanation and to get refund on part no response until I said I would be reporting them to Fair Trade, finally after 2 weeks got the refund with no apologies or explanation! If I could give them No Stars I would.

    4 months ago - 29/05/2014

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