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Reviews of United Appliance Australia Pty Ltd
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pasmak Newbie 1 review
Job Well done chaps washing machine back to normal, Busy household with lots of dishes very grateful the service man got the job done quickly even with a house full of chaos. Also gave me great advice on why the smell comes from out of our dishwasher. Much Appreciated. -
BRINK Newbie 1 review
They don't even deserve half a star (but I had no choice)! Their service is awful! 2 weeks ago I arranged the last service call on a Saturday for my oven. On the Saturday I received a text around 4pm to say they were running late. I then received another text at 6.00pm to say they weren't coming. Needless to say I emailed them saying how unsatisfactory and rude their service was. I eventually got hold of them the next week after their phone systems went down. They eventually came and fixed the oven and I was then horrified at what I was charged. However the oven did work the best it ever has following their service. Two weeks later and the oven isn't working again. Needless to say I arranged a late call out for today (after waiting for them to return my call as their systems had failed them once again), received the text at 4.15 pm to say they were running late. Immediately called them and they assured me they would be there (it was a system generated email). But you guessed it - 6.00pm and another text to say they weren't coming and I would have to reschedule. Do not use them!!!!!!!!! -
Nataliedw Newbie 1 review
I couldn't thank United Appliance enough for the service I had received yesterday, being a mother of 5 with a broken washing machine and dryer I could have quite easily killed someone over the stress. The lengths the team at United Appliance went too is extremely appreciated and I will be using your services again. Thank you, Natalie3 months ago - 12/03/2013 via TrueLocal mobile web
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Suzs Newbie 1 review
My oven has not been working for 3 months. This company came to repair it in Dec and charged us then ($600) for the repair and new hinges etc which they were coming back to do. The oven still was not working and it took broken appointment after broken appointment to get them back to do the hinges and seals and replace the faulty part. Before they left on that occasion I checked and the oven still was not working. They now say the parts were faulty and have promised on 3 occasions to again replace the faulty part but never show up or even call to say they are not coming. We are taking this further. Be Warned!!!! -
Alan99 Newbie 1 review
Our oven was not doing what it usually does. I looked in to finding someone to repair it and contacted several companies only to find that they did not service our Bosch oven. Contacted United and they were here in under 48 hrs surprisingly! More importantly they had all the parts required. I'm happy, will use again and refer on to friends. Thanks you. -
mumma111 Newbie 1 review
My friend recommended these guys as I had four broken appliances but when I checked true local reviews I was put off.. I rang around all over the place trying to find someone who could fix all four appliances but no one could. Some companies couldnt even fix one as my appliances are high end European brands. Anyway my friend was still insisting I call United Appliance Australia so warily I booked. I signed up on here just to say this company is excellent. The repairman was well presented and well spoken. To say he was efficient is an understatement, three of my appliances were fixed on the spot and the fourth was fixed within 3 days of the initial visit as he had to collect some parts. I also questioned the repairman regarding some previous poor reviews apparently management has changed hands recently. I recommend anyone with good quality appliances to use this company because they know their stuff. -
Smeg_Avalon Newbie 1 review
I had requested my smeg dishwasher to be repaired thursday last week, I also own a rental property and asked that the oven be fixed as it wasnt heating. I was contacted straight away and booked in for the following afternoon. The dishwasher was repaired on the day but they had to order my part in for the oven. I didnt mind as the service call covers all return visits. The technician returned today, repaired my oven and its working perfectly. I found the service to be nothing less than fantastic from United Appliace and will be recommending your services to everyone. Thank you -
Samsam1984 Newbie 1 review
I too signed up just to create a review!!! After doing some surfing I decided to call United Appliance Australia. Reception staff were friendly and helpful. Received an email detailing the process and although they were delayed on the day of the appointment I received updates via text message which was convenient!On the spot they spent over two hours to detect the problem and then also completely restored my cooktop which now looks almost better than when it was new!!!!! Completely satisfied with the service and will use them for any issues with any of my appliances in the future! -
knowledgeispower Newbie 1 review
I requested a booking about a week ago to service my oven, having done a quick search of the web found that United have flat call out fee (charged once no matter how many times they have to visit to remedy the problem), and that was where the trouble began.
I was informed that they couldn't commit to a specific time but could commit to a time window during the day - either morning (sometime between 7AM - 12PM) or alternatively the afternoon. I requested a morning booking and was then informed by a confirmation email after the call that I was not to stay at home waiting, and as advised on the call earlier that I would be called up to an hour prior to when they could be there so I can arrange to get home to meet the technician. So I did just that - went to work with the expectation that at some stage before 12PM I would need to leave the office.
I heard nothing from them. I then emailed them after 12 to ask them what had gone wrong and when would the next morning booking be available. I was then told that I was "still in the queue" and I "do you want to rescedule?".
I then got an automated SMS after 1PM to advise that "they were epxeriencing delays on today's route".
This place demands that the customer do the runing around for their benefit. The concept of customer service must be unheard of at this company.
Take my advice - don't waste your time.
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