4 months out of my life I won't get back!
Do not use them!!! Same thing happened to me as many others on here. Took the cash never to return again!!! They charged a hefty call out fee to say turn the fridge on again in 24 hours, it was still broken after that so they ordered a part (I paid up front) which would take 2 weeks at most. After 2 weeks had passed I started trying to get an answer about when the part would be ready, after a while they said it would be a further 9 weeks. It would have been 3 months without a fridge so I asked for a refund which I was advised would be processed.
No refund ever came! I was continuously calling and emailing to get the refund but nothing was happening. Eventually I was told I would only get 80% of the refund as the part had been ordered, I was not satisfied with this but they would not respond to my calls or emails to communicate this.
I took it too the ACCC and fair trading which are quite long process' in themselves. Eventually Fair trading applied pressure on them and I was refunded 4 months later!
Worst experience ever!