WOW, don't even bother calling these guys if you want your machine fixed. Washing machine, waited over 4 weeks for a part to come in, they fitted it but then found something else wrong, said they had in stock but waited to hear back from them and waited and waited and waited. Finally decided to go somewhere else, they had someone out the next morning, said the United put in the wrong part, the new company had it fixed within a week. Called United for explanation and to get refund on part no response until I said I would be reporting them to Fair Trade, finally after 2 weeks got the refund with no apologies or explanation! If I could give them No Stars I would.