They don't even deserve half a star (but I had no choice)! Their service is awful! 2 weeks ago I arranged the last service call on a Saturday for my oven. On the Saturday I received a text around 4pm to say they were running late. I then received another text at 6.00pm to say they weren't coming. Needless to say I emailed them saying how unsatisfactory and rude their service was. I eventually got hold of them the next week after their phone systems went down. They eventually came and fixed the oven and I was then horrified at what I was charged. However the oven did work the best it ever has following their service. Two weeks later and the oven isn't working again. Needless to say I arranged a late call out for today (after waiting for them to return my call as their systems had failed them once again), received the text at 4.15 pm to say they were running late. Immediately called them and they assured me they would be there (it was a system generated email). But you guessed it - 6.00pm and another text to say they weren't coming and I would have to reschedule. Do not use them!!!!!!!!!