We had the same experience of the no show. They fixed washing machine ok, staff was polite, but basically the staff came, they didn't have the part, they charged me, they called a couple of days later to arrange a time to fit it, all good...then I waited in all day for him to come and they didn't make it (I was hanging around 1pm until 7pm)....The reception staff says engineer out of hours blah blah. Contacted management, no reply. Thanks for that. Came round ok a few days later, fitted it, no apology (they do one area a day so if you miss your slot, you don't get one for a few days). Will not use again.