Has ruined our Christmas! We contacted them over two weeks ago about our fridge. They cancelled via text the first time and waited for me to call to reschedule. Showed up an hour outside their window and after 20 minutes left us with the fridge running, some parts replaced (we think) and a bill for $700+. 12 hours later the fridge was tripping the circuit again and this time we lost food. After repeatedly trying to contact them I finally reached someone who said they would get someone out that Afternoon (A Friday) and no show again. Tried all weekend to reach them via, phone, email and "emergency" numbers and had no response. We were finally sent an email Monday morning asking when the technician could come by and I answered back: after Noon. So the technician calls at 11:15 when nobody was home yet to say they were 10 minutes away! When my daughter reached the technician to find out when they were coming the technician indicated about 3:30. Nobody showed and the mobile we called seemed to be rejecting our calls from about 4:30 on. We have had no apologies ever and no further contact...it is late morning on Christmas Eve!