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Reviews of United Appliance Australia Pty Ltd
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pasmak Newbie 1 review
Job Well done chaps washing machine back to normal, Busy household with lots of dishes very grateful the service man got the job done quickly even with a house full of chaos. Also gave me great advice on why the smell comes from out of our dishwasher. Much Appreciated. -
BRINK Newbie 1 review
They don't even deserve half a star (but I had no choice)! Their service is awful! 2 weeks ago I arranged the last service call on a Saturday for my oven. On the Saturday I received a text around 4pm to say they were running late. I then received another text at 6.00pm to say they weren't coming. Needless to say I emailed them saying how unsatisfactory and rude their service was. I eventually got hold of them the next week after their phone systems went down. They eventually came and fixed the oven and I was then horrified at what I was charged. However the oven did work the best it ever has following their service. Two weeks later and the oven isn't working again. Needless to say I arranged a late call out for today (after waiting for them to return my call as their systems had failed them once again), received the text at 4.15 pm to say they were running late. Immediately called them and they assured me they would be there (it was a system generated email). But you guessed it - 6.00pm and another text to say they weren't coming and I would have to reschedule. Do not use them!!!!!!!!! -
Nataliedw Newbie 1 review
I couldn't thank United Appliance enough for the service I had received yesterday, being a mother of 5 with a broken washing machine and dryer I could have quite easily killed someone over the stress. The lengths the team at United Appliance went too is extremely appreciated and I will be using your services again. Thank you, Natalie2 months ago - 12/03/2013 via TrueLocal mobile web
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Suzs Newbie 1 review
My oven has not been working for 3 months. This company came to repair it in Dec and charged us then ($600) for the repair and new hinges etc which they were coming back to do. The oven still was not working and it took broken appointment after broken appointment to get them back to do the hinges and seals and replace the faulty part. Before they left on that occasion I checked and the oven still was not working. They now say the parts were faulty and have promised on 3 occasions to again replace the faulty part but never show up or even call to say they are not coming. We are taking this further. Be Warned!!!! -
Alan99 Newbie 1 review
Our oven was not doing what it usually does. I looked in to finding someone to repair it and contacted several companies only to find that they did not service our Bosch oven. Contacted United and they were here in under 48 hrs surprisingly! More importantly they had all the parts required. I'm happy, will use again and refer on to friends. Thanks you. -
mumma111 Newbie 1 review
My friend recommended these guys as I had four broken appliances but when I checked true local reviews I was put off.. I rang around all over the place trying to find someone who could fix all four appliances but no one could. Some companies couldnt even fix one as my appliances are high end European brands. Anyway my friend was still insisting I call United Appliance Australia so warily I booked. I signed up on here just to say this company is excellent. The repairman was well presented and well spoken. To say he was efficient is an understatement, three of my appliances were fixed on the spot and the fourth was fixed within 3 days of the initial visit as he had to collect some parts. I also questioned the repairman regarding some previous poor reviews apparently management has changed hands recently. I recommend anyone with good quality appliances to use this company because they know their stuff. -
Smeg_Avalon Newbie 1 review
I had requested my smeg dishwasher to be repaired thursday last week, I also own a rental property and asked that the oven be fixed as it wasnt heating. I was contacted straight away and booked in for the following afternoon. The dishwasher was repaired on the day but they had to order my part in for the oven. I didnt mind as the service call covers all return visits. The technician returned today, repaired my oven and its working perfectly. I found the service to be nothing less than fantastic from United Appliace and will be recommending your services to everyone. Thank you -
Samsam1984 Newbie 1 review
I too signed up just to create a review!!! After doing some surfing I decided to call United Appliance Australia. Reception staff were friendly and helpful. Received an email detailing the process and although they were delayed on the day of the appointment I received updates via text message which was convenient!On the spot they spent over two hours to detect the problem and then also completely restored my cooktop which now looks almost better than when it was new!!!!! Completely satisfied with the service and will use them for any issues with any of my appliances in the future! -
knowledgeispower Newbie 1 review
I requested a booking about a week ago to service my oven, having done a quick search of the web found that United have flat call out fee (charged once no matter how many times they have to visit to remedy the problem), and that was where the trouble began.
I was informed that they couldn't commit to a specific time but could commit to a time window during the day - either morning (sometime between 7AM - 12PM) or alternatively the afternoon. I requested a morning booking and was then informed by a confirmation email after the call that I was not to stay at home waiting, and as advised on the call earlier that I would be called up to an hour prior to when they could be there so I can arrange to get home to meet the technician. So I did just that - went to work with the expectation that at some stage before 12PM I would need to leave the office.
I heard nothing from them. I then emailed them after 12 to ask them what had gone wrong and when would the next morning booking be available. I was then told that I was "still in the queue" and I "do you want to rescedule?".
I then got an automated SMS after 1PM to advise that "they were epxeriencing delays on today's route".
This place demands that the customer do the runing around for their benefit. The concept of customer service must be unheard of at this company.
Take my advice - don't waste your time. -
Kate Lees Newbie 1 review
Zero rating. Wish I had read these reviews before booking a service call for washing machine & dyson. My only day off with my son per week has been wasted waiting for them! Morning call booked online as no reply from phone number. Technician called to confirm day/rough time. Received txt message confirming they are behind schedule on day. After four hours of no show, call phone number several times with no answer. Eventually cancel call via email. Thankfully never paid anything.. Do Not use this crappy company.3 months ago - 22/02/2013 via TrueLocal for iPhone
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Bam* Newbie 1 review
Really wish I had read the reviews here before using them. What a mistake! I had a broken oven and paid close to $400 - The oven is not fixed and still presents with the same problem. They took my part (which I'm not convinced was faulty in the first placed) and they replaced it with another part (which hasn't fixed the problem). They keep missing appointments and I feel ripped off. I'm not normally compelled to create an account on a website like this to leave a review. Save yourself and do not use them. -
vah Newbie 1 review
I too have signed up just to relate my experience with this bad company.
More than 3 weeks ago I paid nearly $800 for repairs to my fridge upon the assurances from staff that could fix it. Has tried to fix it twice. Now 2 days before Christmas the fridge is still not working. They finally said they would come on the afternoon of the 21st and I waited home all afternoon. I have rung many times and sent many emails. They have not contacted me. A warning to all - never use this company!!! -
lae777 Newbie 1 review
I have signed up just to relate my experiences with these guys.
My wife and I had the misfortune to deal with them over 12 months ago and it makes me angry that they still continue.
Our story was exactly as everyone else has described.
Paid the call out fee, paid for parts up front, then no contact despite repeated attempts. We eventually gave up and couldn't be bothered chasing up our lost $800.00 or so..
We consistently doubted ourselves but with hindsight and reading many reviews we realize we were just part of a pattern.
Please don't use this company.
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laraslattery 2 reviews
Wow! Wish I found these reviews before I paid! Yep same problem. Three week after they sung me for a part that is 600% mark up from the Orginial price, I am still without a washing machine that works! Wrote a legal letter of demand. Still havn't turned up. So they now have 24hours to reimburse my funds. Boy I am not happy! PS I wouldn't give them a rating at all! -
4kidsinlife Newbie 1 review
In the same vein as the normal reviews on this "company", I too was bitten to the tune of $700. Denials, multiple missed appointments, broken promises should be posted across their beautiful website. Fair trading advised them to return my funds, but they still kept them. To make matters worse, their diagnosis on my washing machine was wrong, so if they had turned up I would have been stung for the same amount again to actually fix it! If you are unfortunate enough to be snared in their web, DO NOT PAY UP FRONT!! The only efficient part of this business is collecting your money!-
laraslattery
Hi, I am in the same boat! If you have in writing from the department they owe you, I believe you can go down to the small claim court get judgement. Then hand over to the sheriff department then they will have legal power to seize property/assets so you will get your money back! Speak to the Sherif they will advise you or the local magistrate. Good Luck! :-)
5 months ago - 15/12/2012
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Martins 80 Newbie 1 review
Wow! Finally a company that can fix everything. We recently needed service on our stove, washer and range hood. All different makes. These guys sent one tech who knew what was needed almost straight away. What surprised me was the fact that he had most of the parts needed ready to install. Our stove was rebuilt and detailed and the range hood has never sounded better. He also took the time to ensure we were doing all the right things such as hot washes in the washer to improve cold wash results. No ones done that before.
Great job guys.5 months ago - 08/12/2012 via TrueLocal mobile web
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themarts Newbie 1 review
Same experience as other customers below. They attend, take payment in advance for parts, then when they are due to come back and carry out the repair they miss appointments without calling, head office rings out unanswered. Do not use them. -
cunning1_1 Newbie 1 review
DO NOT EVER USE THIS COMPANY! They will take pre payment for parts and then treat you like you are a low priority and will miss numerous appointments before returning to complete any repairs and even then there is no guarantee that the repairs will work.
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mia is MIA Newbie 1 review
It doesn't seem like they ever turn up to any jobs! I had 2 appointments that they didn't even show up for all call to say they were not able to make it or even apologise!! They are so hard to get through to either responding to online feedback or calling. Don't bother using them - they are the worst service I've ever received (or not received for that matter!!)
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