I was welcomed by friendly staff which settled me into my chair with cape, a magazine, a cappuccino and a tim tam. After foils were put in was asked if I wanted another drink or anything else? I politely declined. Then they passed over an iPad to use whilst I wait. The atmosphere was very pleasant, listening to groovy tunes softly in the back ground. Staff had awesome senses of humour. The result was ok, not as blonde as I anticipated, but still good. I was told that after a few days will lighten up. But the main thing was, they didn't make me feel bad for speaking up. They wanted me to have exactly what I wanted and encouraged me to contact them after a few days to lighten it up if it wasn't to my satisfaction. But overall I was very impressed and will not feel embarrassed or awkward approaching them in a few days if needed.