Highly UNrecommended! I could usually rely on reviews posted on this site, but not sure what happened this time. We had pretty much similar experience to Alisha below. Update Bathrooms failed to provide us with a set start date or clear instructions. They were just so wishy-washy every time. Whenever we enquired them about approximate start date, they tell us that they "will call back" - but never did - even after waiting for several weeks. Finally, after 3 months of multiple phone calls and no progress, they've told us that they'll be starting in "3 weeks". 3 weeks went past, heard nothing from them. It costed us several more phone calls to be given another start date in "3 weeks" - again, heard nothing from them. At this point, we've lost trust in them, and decided to sign up with different company recommended by our friend. Glad that we did. The staff from the company answered ALL our questions with confidence. They promised that they will start in 4 weeks and they DID start in 4weeks! They remained easily contactable, and gave us clear instructions. Sure, we had to pay more but we'd rather have our bathroom done by someone who we could trust.
Update Bathrooms became extremely rude and made some insulting comments when we told them about job cancellation. They ended up holding onto most of the deposit.
So if you happen to be reading this, please BEWARE. We strongly advise you to find someone else recommended by your friend (or anybody you know)!!