This is the Vodafone store on the ground level, it's the only Vodafone Store we go to, we always found the staff polite and helpful and they know their *stuff*. This visit we were upgrading our phone, we were told which phones and plans were available to us, there was no *pressure* and we were free to pick the phone we wanted. All the paper work was completed and the guy went through it all with us every step of the way, ensuring we understood the plan and all the legal stuff. After we got that sorted the sales guy helped us re-charge our mobile Wi-Fi and even printed out the dongles phone number and stuck it to the back of the dongle to make future re-charges easier. Vodafone also stock a range of cases etc for your phone. Great store - great staff!