Colin is a great Vet, 5 stars to him, however I was disappointed with a rude receptionist/nurse on my visit. I was the second person there and was told to 'sit down' and wait until called as I had no appointment with a definite unfriendly tone. My cat was sick post operatively (surgery performed there at the clinic) and needed to be seen that day. I am a paying customer who did not provoke this person and I don't think anyone needs to be spoken to like that. As a professional health worker my self, this would be unacceptable behaviour no matter how busy you are. Just because this is warrawong, people think you can treat people here with less respect then anywhere else. I will be going elsewhere in the future.