Waterworx Aquatic Lifestyle Centre

aylessa  Newbie   1 review

Crystal clear water, lots for the kids to do with shallow children's pool and giant spraying mushrooms etc. When we were there they had a giant inflatable up. 50m outdoor pool plus 25m indoor. Friendly staff. Will go again!!

atl1  Newbie   1 review

Staff ignore what is happening.
There are no lanes assigned for lap swimming for people who would like to enjoy swimming and exercising. When you are in a pool you actually need to watch around so that the "flying kid" doesn't land on your back as some parents take pleasure "throwing" kids off their shoulders and take the whole pool for themselves. No pool courtesy, no respect for anyone's space. I have seen and used much busier swimming pools where people show courtesy towards each other, there are lanes assigned for fast, medium and slow swimmers and and place for kids. There is no wonder why so few people actually use this place.
There are no staff outside supervising those who misbehave.
When I complained to staff a few times, it doesn't seem that they pay much attention. Don't go there!!!

taylia321  Newbie   1 review

Being local residents and with summer coming up, my husband and I decided to check out this pool for the first time with our four children (two are under 2). Given that it was a weeknight, we went in the evening as we are both at work during the day.

We arrived at Waterworx at 7pm, one hour prior to closing. We were charge TWENTY-SIX DOLLARS for a swim in their pool during this last hour of the day. To make matters worse, the family we came in with (who were about 2 mins behind us) were charged only NINE DOLLARS for their swim - they are two adults and two children under 2.

When I called otday to offer some feedback to them, I was extremely polite. I asked why the discrepancy in the amount we were asked to pay, and they offered no explanation. I then asked if $26 was the correct amount we should have paid, and to my shock they said yes. They then went on to tell me we should have arrived earlier in the day if we wanted value for money (!!!!!!!) and then basically hung up.

I will NEVER go back there and I would urge any family looking for an inexpensive swim during summer to avoid this place. Double whammy: overpriced and no idea of customer service.

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  drj01 Newbie 

  Fort starters Adult entry is $5.00 per Adultr and $4.00 for children regardless of age. There is a thing called insurance and maintenance costs involved with running that facility which is not subsidised by the council like all our other local pools.
  
  As for the family walking in behind you that had 2 Adults and 2 Kids and only paid $9.00, if one of your kids or family members is part of the learn to swim program at the facility the rest of the family gets in at $3.00 a piece.
  
  any council pool in the area would have charged you the same if not more and closed earlier. They must be doing something right as they are still here after 10 years......

  2 months ago

  REPORT

  11 reviews

There are two aspects to this business, the pool, and the gym:

Pool: Lots of space, with plenty of lessons going on to keep everyone happy. Outdoor/indoor, kids' play pool, and a creche. We took our infant son to swimming lessons there from 4 months old, and our teacher was lovely. However, we took him out, immediately before he graduated to the 3-5 year old bracket, because, while that teacher was lovely with infants, she ruled with an iron fist and a loud voice with the old kids. That style simply wasn't for us.

Gym: Lots of equipment, plenty of treadmills, bikes, cross trainers, and a couple rowing machines. Seven TVs showing various channels in the cardio section. In the weights room, lots of mirrors, two TVs playing, generally, music videos. Lots of space and lots of weight equipment.

The staff for the centre floats back and forth between the gym and the pool, and they are all lovely. My wife and I bought year long memberships to the pool and gym each, but when my wife lost interest, they transferred the balance of her account onto mine, so that her subscription wouldn't be wasted. They also deferred my account when I went to America for a month.

Highly recommended.