If you are thinking of taking your pets here because on the website the kennels look amazing - ALWAYS go to have a look at the suites before you book them in, you may be surprised. The staff and receptionists are lovely but the conditions are less than ideal to keep your pets happy and stress free - so always check out the venue before you take your pets there. Dogs often get dirty and covered in urine/poop but usually get a bath before they go home so they look (and smell) a lot better. Always check out the cattery too. And be careful as they may have kennel cough as other people have said their pets have contracted from these kennels.