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They are so understaffed and under resourced that several times during the labour staff would come in and say "are you finished with that machine yet"? It happened constantly. The hospital is in some kind of black hole void when it comes to phone reception. Forget posting your new baby pics on social media or even calling your friends to given them the good news,read more
Excellent sevice from emergency staff. I was hobbling along outside emergency,in obvious pain,and a staff member saw me in and bought out a wheelchair. I was seen within a relatively short period of time andadmitted.Follow up care was also excellent.Staff were polite and friendly. No complaints from me.
Was unfortunate enough to decide to go to Werribee hospital last night. Never again. Worst staff ever. They are jaded and rude. I was experiencing severe pain last night which led me to go to the hospital for the first time ever. I had explained to the staff that my symptoms were not consistent with gastro and that I had this same pain four days before. Staff proceeded toread more
I agree with you I stil have the pain occasionally to this day.. No one knows what it is.. :/ And Werribee mercy just don't bother I only go there because I have no other option.
The staffs told us there is no wheelchair to borrow.. the patient is old in paint and not able to walk. The hospital reception told us there is no wheelchair where the wheelchair is only next to the information centre... they got no idea of what they doing, totally bad service and not considerate for the patient..
I'm almost ashamed to say I've been to the mercy hospital on many occasions just to wait 3-4 hours for someone to look at me, I have gall stones.. The attacks are nearly the same as a heart attack, and just as painful. I'm only 19, and it's the scariest thing I have ever gone through.. The staff asked me on a scale using faces how I felt being how severe my case was Iread more
Went through the same thing last night.
If you have any kind of medical emergency I don't reccomened you come here, the wait to see a dr is always so long, the staff are rude and uncaring. And more often than not if it's serious they will just tell you that you need to go to footscray or sunshine anyways!
Well If you have a private health cover, dont bother going there. I was not satisfied with the service. Even though i got a private room i faced few issues: My wife had a cesarean but we were discharged after 3 days. By third day i was happy being discharged as i found my home was much better than the care they provide In my 3 days we saw around 10 -15 midwives.read more
Werribee mercy emergncy is by far the worst emergnecy room in the western suberbs when ever i have had to go there or anyone i know no matter how serious their condition the wait has been unberlevable, the staff are un careing. i recommened going to footscray or sunshine instead.
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