I called Westside when I had a blocked toilet at my investment property (Deer Park). I had used them earlier in the year (after selecting them from True Local) and I was happy with how they did the work previously and this time was no exception. I called WPS on a Saturday morning and as it wasnt urgent the appointment was made for Tuesday afternoon. I almost cancelled the appointment as the blockage seemed to go away. I am glad I didnt. To cut a very long story short, in the end the job had to be resolved with work from City West Water (damage to their assets / pipes caused our blockage). Right throughout the repair process David and his team (Andrew and Michael) were courteous and professional to me and my tenants. David communicated with me (and my tenants) at every stage to let me know what was going on and to give estimates on timelines and costs. Even after the work had been completed and I had to deal with City West Water, David was very helpful especially from his technique knowledge side and helped with the claim I submitted to CCW (David didnt have to do this). I appreciate the professionalism in how David and the WPS team conduct their business this is the reason I will call again when I have any plumbing issue. Highly recommended.