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Reviews of Woolworths Limited - Head Office

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  • Dani Barns Newbie   1 review
    Big W - went sat. Morning 8:30 (opening time on door) actual opening 8am, to buy esky on special, all sold out. Counter staff rang another store to see if any available, yes will put one on hold for a hr only. Collected esky from other store only to wrap it sat. Night & its missing the bung!! Sun. Morning spent 45 mins at counter to be told cant help, not ordering in anymore & offered $5 discount! Along with all other dissatisfied customer's at the counter, what a slap in the face. Tried 7 camping stores, gone on line & still no part. Dont buy anything from big w on special cos they dont check their broken stock & expect u as the customer to think u have a bargain & for what u have saved, u never paid full price for the item anyway attitude.
  • kimberlyanne Newbie   1 review
    Is there an email address to contact head office? I bought"fresh" garlic from woolies and got home to cook dinner only to find that every single clobe was mouldy! To the point where i had mould dust puffed into my face as i cut the garlic. This is disgusting. The expiry date wasn't until december and i had JUST bought the garlic. Its a cheap item in not fussed about a replacement or refund but more so worried about other people who may return home with mouldy produce. It is a health risk and absolutely disgusting.
  • verness Newbie   1 review
    I was wondering how come the prices for fuel can be so different between Black town & Penrith,. Woolworth service station. The Flushcombe Road Servo is charging $1.73. for 95 and $177. for 98 unleaded . Where as Penrith charges 20 cents a litre less I thought prices were supposed to be the same.

    5 months ago - 18/08/2014

  • complaint 66 Newbie   1 review
    I want to share an all to common problem with my local Woolworths. My husband and I went to our local supermarket today to do our weekly shopping. When at the fruit and vegie department we could not purchase quality items. broccoli was yellow on the ends, there were no mushrooms, coriander the only one in stock was brown and slimy, several mandarins had brown soft spots on them. When we reached the check out, the queue was so long and as usual there were only a few registers open. When I got home I discovered that I had been over charged on two items and had to return to the store and go through the lengthy experience of getting a refund. Wollies fresh food policy certainly does not apply at Deloraine . Week after week I struggle to find fresh fruit and veg, and am frustrated by the lack of produce available to customers in all departments. I spend $10,000 -$15000 a year just on groceries. I am tired of poor quality. The next closest supermarket is 50kms away ,making that a 100km round trip. I am a nurse and do shift work, I don't expect to get poor service and quality every time I shop. I don't have time to waste running back and forth to the shop to return items that aren't quality.
    One very upset, tired ,frustrated customer. Kerrie

    6 months ago - 04/07/2014

  • Moxthroth Newbie   1 review
    I wanted to report a problem I had with my shopping today.
    The problem was the (so called) "fresh" salmon steaks I purchased were most certainly NOT fresh in fact, far from it! And this was obvious upon unwrapping the fish. Can only describe it as unpleasant and quite slimy to the touch.
    It was when I returned home from my trip to Lakewood that I made this discovery. At the Deli counter in this store I had been assured by the very nice staff that this fish was indeed fresh (and hadn't been frozen).
    I will return to this store when it is next convenient to me to receive a refund. But meanwhile, I have been very much inconvenienced.
    I did phone the store to report this and to suggest that all other salmon steaks in their that batch should be removed/replaced. But to add to my irritation, it took 4 phone calls before the phone was answered. It rang so long prior to the 4th attempt that it cut out each time. Surely this is not good for the reputation of Woolworths.

    7 months ago - 27/06/2014

  • Howhardcanitbe Newbie   1 review
    I have been enjoying up to multiple daily Homebrand Chicken and Sweet Corn soup cup mix since I discovered years ago that it is suitable to my medical dietary needs. It costs 25 cents per serve. At my local store the Homebrand range has been replaced by the Select range which is not suitable to my medical diet and costs 85 cents per serve. That's a COST INCREASE to the customer of 60 cents per bit of powder to make a cup of soup. Way to go Woolworth if your aim is to eliminate choice. I have requested the return of the Homebrand range. I will let you know what happens.

    7 months ago - 23/06/2014

  • Henny Monaghan Newbie   1 review
    I went to your Deli department and asked for a roast chicken. The staff who served me didn't greet me to start with, then staff put the chicken in the bag open and left it at the counter.Then staff left without asked me if staff could help me with anything else. So I chased and asked staff nicely to close the bag so the chicken would stay warm until I get home. Staff replied that it's too late because staff already put the price tag at the front of the bag. But I insisted that staff closed the bag with more blank price tag. Staff did close the bag, but without closing the corner of the bag first. Well I was in a hurry and couldn't be bother arguing any more. When I got home, I found the chicken juice was all over the plastic bag. My question is, didn't you train staff a proper customer service? I was working with your company in the Deli department for few years, and I never did what staff did. I always make sure that the chicken was secure properly before I gave it to the customer, and never forget to greet the customer before and after.

    8 months ago - 06/05/2014

  • RachelL79   4 reviews
    Twice this week I have purchased off riveria reduced fat feta cheese from your deli at your st marys shop western sydney! None of the staff there have returned the call of my upset oh and not to mention also this week I purchased 1/2 a charcoal chicken to come home and it is only 1/4
  • jeffrey k Newbie   1 review
    i got a phone for a family member for xmas when they turned it on the screen is black and white stripes i collected the phone and took it to the woolworths i got it from with the docket asked for it to be replaced or my money back they SAID NO I "I" HAVE TO CONTACT THE PHONE COMPANY AND TALK TO THEM ABOUT THAT.
  • andrew197501 Newbie   1 review
    Disgusted at Woolworths customer service, they have no idea what they are doing, they don't know how to do their jobs. Constant long wait times in between simple questions, it really is a joke! This is not a place that provides simple straight forward services. How hard can it be ?? It's not brain surgery to do a simple grocery transaction!

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