I preordered 8 loaves of bread, and the girl taking the order just wrote a day on them and not the date. I thought that was a bit odd, and when I returned on the wednesday afternoon, they didn't have my order ready and I needed them for a party. Needless to say, we were in a predicament. The manager was fantastic and actually got one of her staff to deliver the bread to my house as it was their error. Huge thumbs up for extra mile (literally) service.