Agree with all the bad reviews! Dont waste your time! I also had the issue with being disconnected from their live chat then put in four requests to exchange an item as they sent me the wrong one. I then had to call to get the issue resolved. But before I receive my item, I have to take it to the post office to get a tracking number then I have to sit on hold again to give them that number then my item will be posted from them. And because of the delay in responses, it has taken me a week to get this far. Too bad the item was a christmas gift and wont be received in time now. So disappointed with their lack or service, I will never use them again and will tell everyone I know about this experience. I wouldnt even give them half a star but I have to so I can post this review.