www.iinet.net.au

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REVIEWS (14)

Very good
6
Good
5
Average
0
Poor
0
Very poor
3

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mins
LOCAL STAR
994 Reviews
6 months AGO

We have been using Iinet for years now and never had a problem with connectivity, however we are releasing our plan. When I called to cancel they were very informative and offered to refund some money if we didn't see the month out.

hmd
OVER a year AGO

I have been with this company for some years. It used to be good, with great service. Now, it sucks. I am exhausted from phoning customer support to try to get things working. The wait times are totally unreasonable. I believe they have expanded beyond their capacity to handle things. I would not recommend this company.

Stormy31
OVER a year AGO

We have been with iinet for over 10 years. We thought it was great until we changed our modem to a budii in February. Since then it has been awful. We have replaced the budiiin once and the handset three times. Passed from customer service rep to customer service rep, promised call backs and action that has not happened and had No phone for months on end and ...read more

R_E_V_I_E_W_E_R_1
LOCAL STAR
1031 Reviews
OVER a year AGO

We presently use iinet for our mobiles and internet services and couldn't be happier. Such a good company to deal with, we just moved house and they have been very professional and helpful organising the transfer. I really like the online toolbox account admin and LOVE that rather than waiting on the phone for a rep they just call you back (even if the wait would ...read more

SeffyC
OVER a year AGO

Been with iinet for several years and never had any issues. recent acid test was during a relocation but all went smoothly. ADSL took a little longer than I wanted but happy with the service.

clementsydney
OVER a year AGO

Been with iinet for over 7 years and I have no plans to move. Price point is good but more importantly, I can get through on customer support...and the CS is based in Australia not offshore. Over the past two years, I can't remember any outages i.e. uptime excellent. Very reliable.

clementsydney
OVER a year AGO

just want to say thanks for sorting out my ADSL link.

FLO2
OVER 2 years AGO

I can HIGHLY RECOMMEND iiNet and their Techii service for sorting out network issues on site. Who would have thought that a mirror splash back could be a big problem? Lincoln came out on time, listened to my network issues and sorted out the problem/s. Even had additional bits and pieces in the "Techii Mobile" that made the impossible all possible (after ...read more

LT-Tressle
OVER 2 years AGO

I'm still a fan. I have both ISP and VoIP and must say, for the past 5 years the service has been extremely reliable. Love the fact that I can call technical support and within minutes I'm put through. Pricing could be a little bit more competitive (they slipped a little bit), but for quality and customer service, I can't falter.

bradlyloco
LOCAL STAR
184 Reviews
OVER 3 years AGO

ISP's we love to hate them. They are an indispensable utility in today's life. A lot of ISP's get a bad rap from us consumers. I've been with a few over the years myself, and had some pretty bad experiences. iiNet has proven themselves to me over the last 12 months as a reliable fast internet connection with higher than average customer service and ...read more

Billy77
OVER 4 years AGO

I've found these guys pretty good. had a few bumps when they bought out ozemail. But that was quickly sorted. My home internet is fantastic now. I have had some issues with my business line, but it may have to do with my exchange.

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