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I have been with this company for some years. It used to be good, with great service. Now, it sucks. I am exhausted from phoning customer support to try to get things working. The wait times are totally unreasonable. I believe they have expanded beyond their capacity to handle things. I would not recommend this company.
We have been with iinet for over 10 years. We thought it was great until we changed our modem to a budii in February. Since then it has been awful. We have replaced the budiiin once and the handset three times. Passed from customer service rep to customer service rep, promised call backs and action that has not happened and had No phone for months on end and still no solution. Patience is wearing very thin for a company who had served us well. :(
We presently use iinet for our mobiles and internet services and couldn't be happier. Such a good company to deal with, we just moved house and they have been very professional and helpful organising the transfer. I really like the online toolbox account admin and LOVE that rather than waiting on the phone for a rep they just call you back (even if the wait would only have been a few minutes). Our internet is super fast and reliable and I think our phone plans are theread more