These guys rock! When I first called the sales representative said to me, "Wow, you're on the same exchange as me." There was something very safe and comforting knowing that the guy who was processing my order lived down the road from me (rather than "offshore" in a massive call centre). At every stage of setting up my internet account and VoIP telephone line, these guys have been brilliant. I came across from Telstra broadband (different to Bigpond broadband) and the improvement in service, quality and efficiency is amazing. The cost savings are substantial too. I now pay less for my phone and internet service per month than what I paid for my internet service alone with Telstra. I would highly recommend iiNet to anyone.