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Had used iinet for years then changed over to Telstra when it was avalible at current place. Moved housed last month and thought I'd go back and try iinet again since when I used them last time, they were fantastic. Unfortunately it seems since being bought by TPG the service is vastly different. They werent able to fix a fault for over a month and still couldnt get serviceread more
I have been with this company for some years. It used to be good, with great service. Now, it sucks. I am exhausted from phoning customer support to try to get things working. The wait times are totally unreasonable. I believe they have expanded beyond their capacity to handle things. I would not recommend this company.
We have been with iinet for over 10 years. We thought it was great until we changed our modem to a budii in February. Since then it has been awful. We have replaced the budiiin once and the handset three times. Passed from customer service rep to customer service rep, promised call backs and action that has not happened and had No phone for months on end andread more
We presently use iinet for our mobiles and internet services and couldn't be happier. Such a good company to deal with, we just moved house and they have been very professional and helpful organising the transfer. I really like the online toolbox account admin and LOVE that rather than waiting on the phone for a rep they just call you back (even if the wait wouldread more