I emailed at 9pm on a Saturday and was amazed to get a response in minutes. Brian's quote was extra good, well below half of another I received. What impressed me was Brian did what he said he would. He called when he said he was going to, texted when he was on his way, arrived when he said he was going to, and fitted a high quality product cleanly and efficiently, without my having to leave home. A pleasant and professional man who even helped me carry the pram down the stairs! Bonus!! I would highly recommend him to anyone needing a new windscreen or any kind of automotive glazing.