Having had a recent accident I found that the YOUI staff I had to deal with were extremely helpful and the follow up support was superb. They processed my claim quickly and my car was repaired in a matter of days. Their service was superior to some of the better known Insurance Companies. I would highly recommend them
Normally I don't read previous reviews before I post my own review, as it helps to be impartial. However, it saddens me that people have been complaining that Youi has been slow to process claims.
I have first hand experience with Youi, not only am I a customer of over 5+ years with them, I too had the unfortunate circumstance where I needed to make a claim. I logged my claim online, to get a phone call follow up that same day and have my vehicle booked in with a certified repairer that same day also.
A week later, it was in the workshop, 7 days after, I'm collecting my vehicle. Now to be honest, from point of call to point of collection, 14 days turn around time is really not that bad. I've heard horror stories with other insurance companies taking weeks to months to just repair a vehicle.
The service I received was excellent, cannot fault them. Every time I call to get quotes, review my renewals or to change address details, I'm presented with polite and cheerful telephone operators.
By far the best Insurance Company I have ever dealt with.
When our Mazda was involved in a collision, the tow truck company said they were slow to progress claims. I have to say that I've found this to be completely untrue. They've contacted us daily, emailed updates and been thorough, friendly and relieved so much stress. And they saved us a bit of $ at the same time.