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Having had a recent accident I found that the YOUI staff I had to deal with were extremely helpful and the follow up support was superb. They processed my claim quickly and my car was repaired in a matter of days. Their service was superior to some of the better known Insurance Companies. I would highly recommend them
Normally I don't read previous reviews before I post my own review, as it helps to be impartial. However, it saddens me that people have been complaining that Youi has been slow to process claims. I have first hand experience with Youi, not only am I a customer of over 5+ years with them, I too had the unfortunate circumstance where I needed to make a claim. I logged my claim online, to get a phone call follow up that same day and have my vehicle booked in with aread more
When our Mazda was involved in a collision, the tow truck company said they were slow to progress claims. I have to say that I've found this to be completely untrue. They've contacted us daily, emailed updates and been thorough, friendly and relieved so much stress. And they saved us a bit of $ at the same time. I recommend them!