Booked myself and a friend into Zen for a 2 hour massage/facial package as a treat. The reception was cold and the receptionist was shivering. We were told to get there 15 minutes early for our 12pm appointment to fill in forms and then had to wait till 12.15 before we were shown to the room.
The treatment room was cold and the ends of the towels were damp. We also had to ask them to put the heater. The door was super squeaky so every time the therapists walked out it was very noisy.
The therapists treatments were good though, it is a shame that the other things let the experience down.