Reviews of ZOOM Removals
peter brodski 0 reviewThank you so much for the great work you did moving my stuff at short notice last week. it went quicker than what i expected and although the guys weren't as big as what i thought, they were still very strong. Great service, Highly recommend.
Peter and Claire
I cannot speak more highly of the service which began with the friendly advice and quote from the office. Then on the day .....WOW....the removalists were not just on time they were before time ! The guys were punctual, professional , polite and even charming. Lots of friendly banter and listened carefully and handled everything with care and precision. It was a long distance move and I felt so comfortable that all would go to plan. At the other end they worked diligently to fit everything in to the storage unit perfectly ! I will not hesitate to use Zoom Removals again. I highly recommend them. Thanks Zoom :)
Absolutely terrible. They did not show up on the day they were supposed to. Got told they were on the way and then I herd nothing. I rang back and asked where they were and I was told they were delayed on other job. I herd nothing after that. They did not call to let me know anything. I had to call them late afternoon to ask what was happening! The guys who did eventually come were very slow and refused to move pot plants because one of them didn't like tree's and spiders.
Totally useless company. The guy they use are contractors, so there is a lack of quality control and they have no control over them or how they behave.
I was recommended to Zoom by my friend and I was told that they were very professional and really friendly. I was a bit hesitant at first as I have had some really bad experiences in the past with other removalists. However Zoom really shone through! The men I had on the day were amazingly quick and professional. Even though I had a lot of stairs and tight corners at my unit block, they were able to overcome any obstacles and make the move go as quick as possible. The prices were really affordable, no hidden fees at the end either which was really good. "
My move was made an absolute joke by these unprofessional bunch.
First up, I was promised a large truck and 2 removalists, from Zoom. Instead, without telling me, they sent a pair of contractors. This wouldn't have been a big deal, if the contractors they had hired weren't a pair of rude, unprofessional amateurs. Their truck was old, paint faded, impossible to identify as removalists. They showed up, no uniform, no manners, and worst, they spoke little English.
Next, they turned up 3 HOURS LATE! And worse still, we were not told ANYTHING by Zoom removals, we had to chase THEM! And then, they were clueless as to the location of the contractors.
Worse still, the contractors provided me a REALLY LAX excuse for their lateness- "oh, we were told to look for o'connor st, instead of o'connell st". This was after he assured me they knew the area well because I had tried ringing them 3 times before they showed to me house.
ON TOP OF THAT, they were thew worst pair of removalists ever- EXTREMELY LAZY. They refused to LIFT our furniture, instead DRAGGING our furniture, OVER OUR RENTED UNIT'S WOOD FLOORBOARDS. Well, there goes our bond...
THEN, they had NO IDEA how to pack a truck. I'm no expert, but I would have thought that heavy items go first, and boxes go next, to prevent the boxes being DESTROYED? They got lucky none of our stuff was broken during this move, or else it would be on them to replace the stuff.
LAST, and perhaps worst, THEY MADE US DISMANTLE OUR BULKY FURNITURE, for their convenience. THAT IS NOT ON. Their ONE JOB is to remove the furniture, in full assembly, safely.
So, instead of dismantling our bed that took close to 4 hours to assemble, we had to rely on FAMILY (who shou'ldn't have to get involved when you have hired removalists) to go out of their way, take time off of work and christmas preparations, to help us move a bed. And fragile glass items too, the removalists refused to wrap our stuff free, EVEN THOUGH ZOOM PROMISED US ONE FREE WRAPPED PIECE OF FURNITURE.
As the icing on the cake, I HAD TO MOVE MOST OF OUR STUFF INTO OUR NEW HOUSE, FROM THEIR TRUCK. Granted one of the removalists helped me, but the other lazy stood there. No unpacking, as is noted on the website, no wrapping, and worst, NO EFFORT AT ALL SHOWN BY THESE PEOPLE.
WOULD NOT RECOMMEND THESE "removalists" to anyone. All they had to do was move a 2 bedroom unit, with two young adults, who don't have much stuff, ONE SUBURB OVER. LITERALLY A 5 MINUTE DRIVE. And yet, they failed almost every component of the move, EXCEPT SAFELY MOVING BETWEEN HOUSES. At least our furniture is intact. Our move was scheduled for 11am, they showed up at 2. By the time this whole debacle was over, it was 5pm
Zoom did a great job with my move. It went smoothly and they were on time and ready to go. Not only did they take care with my furniture but they even insisted on the extra care with wrapping to ensure my items would be safe! It was less stressful than all of my other moves I've ever had. I would definitely recommend these guys around! Good job zoom!
Very happy with my experience with zoom, The guys were fast and polite and took great care of my items. This is my 2nd time with this company and they really know how to keep a customer coming back, ive recomended all my friends to them and will ocntinue to do so. thanks guys (:
this is my first time using zoom and i will definitely keep using them for all my upcoming moves and also be telling all family and friends about them if needed. very hard these days to find a fast honest and reliable company especially when it comes to moving. Zoom helped move my things out of a storage as well as do a pick up on the way to the drop off, all this was done in a timely manner and the guys were efficient.
great experience, affordable as well.
I had booked zoom removals to move me from a 3 bedroom house into a unit on the 3rd level with stairs and from the time i had booked it straight through to the end zoom had been nothing but helpful, friendly and didn't even complain once about taking my stuff up 3 flights of stairs.
they were on time and didn't even stop for a break they worked right through.
the time taken to complete my move was reasonable and the price was affordable as well.
anyone needing to move i suggest to call zoom removals and if possible try ask to have Anthony and kevin.
very impressed guys.