My move was made an absolute joke by these unprofessional bunch.
First up, I was promised a large truck and 2 removalists, from Zoom. Instead, without telling me, they sent a pair of contractors. This wouldn't have been a big deal, if the contractors they had hired weren't a pair of rude, unprofessional amateurs. Their truck was old, paint faded, impossible to identify as removalists. They showed up, no uniform, no manners, and worst, they spoke little English.
Next, they turned up 3 HOURS LATE! And worse still, we were not told ANYTHING by Zoom removals, we had to chase THEM! And then, they were clueless as to the location of the contractors.
Worse still, the contractors provided me a REALLY LAX excuse for their lateness- "oh, we were told to look for o'connor st, instead of o'connell st". This was after he assured me they knew the area well because I had tried ringing them 3 times before they showed to me house.
ON TOP OF THAT, they were thew worst pair of removalists ever- EXTREMELY LAZY. They refused to LIFT our furniture, instead DRAGGING our furniture, OVER OUR RENTED UNIT'S WOOD FLOORBOARDS. Well, there goes our bond...
THEN, they had NO IDEA how to pack a truck. I'm no expert, but I would have thought that heavy items go first, and boxes go next, to prevent the boxes being DESTROYED? They got lucky none of our stuff was broken during this move, or else it would be on them to replace the stuff.
LAST, and perhaps worst, THEY MADE US DISMANTLE OUR BULKY FURNITURE, for their convenience. THAT IS NOT ON. Their ONE JOB is to remove the furniture, in full assembly, safely.
So, instead of dismantling our bed that took close to 4 hours to assemble, we had to rely on FAMILY (who shou'ldn't have to get involved when you have hired removalists) to go out of their way, take time off of work and christmas preparations, to help us move a bed. And fragile glass items too, the removalists refused to wrap our stuff free, EVEN THOUGH ZOOM PROMISED US ONE FREE WRAPPED PIECE OF FURNITURE.
As the icing on the cake, I HAD TO MOVE MOST OF OUR STUFF INTO OUR NEW HOUSE, FROM THEIR TRUCK. Granted one of the removalists helped me, but the other lazy stood there. No unpacking, as is noted on the website, no wrapping, and worst, NO EFFORT AT ALL SHOWN BY THESE PEOPLE.
WOULD NOT RECOMMEND THESE "removalists" to anyone. All they had to do was move a 2 bedroom unit, with two young adults, who don't have much stuff, ONE SUBURB OVER. LITERALLY A 5 MINUTE DRIVE. And yet, they failed almost every component of the move, EXCEPT SAFELY MOVING BETWEEN HOUSES. At least our furniture is intact. Our move was scheduled for 11am, they showed up at 2. By the time this whole debacle was over, it was 5pm