This was the worst car rental company I have ever had!!! They were all smiles when I picked the car up. But they added a lot of fees. Worse, when I brought the car back, they starting finding tiny nicks (you could hardly see) and claiming they had to keep the $300 deposit. My advice: STAY AWAY - it looks cheap but they get money until it ends up costing MORE !!! than other cmpanies.
Like the people below, had a fairly bad experience with Bayswater car rental. Problems with fuel levels not being recorded properly, rude staff, and a dismissive approach to complaints when extra charges were asked to be explained made the situation uncomfortable. When asked to speak with the manager they made no attempt to improve the situation. Luckily? We didnt feel alone as the people being served next to us were screaming their frustration to the staff. On the upside they were exceedingly cheap and we were not incorrectly charged for any damage as others have been. I am the biggest cheap-skate in the world, but I would probably spend a couple of extra bucks next time, Im positive my partner would emphatically agree.
As stated by someone below i also got charged for damage that was not only ridiculous but also i know was there previously. I was just a sucker! would never use again. have since moved on to using a new company.
Always seem to come in the top 3 for price when looking for a hire car. Ppicking up the car is straight forward and quick. The cars always appear to be fairly new and clean.
Whenever we have overseas visitors I always recommend them to go here. We've used them a few times and not a problem so far.
I still don't understand the "no birds" promotion though!
Bayswater honestly are great. The company gave me a corolla at almost at half the rental rate of any other offering. Car was clean, service was commendable and the overall process including papers work was direct from start to finish.
These guys are great. I've just hired a car from them.. initially hired it for a week, then extended the rental for six weeks...
Have had two good experiences and two terrible experiences with Bayswater Car Rental.
First two times found the small hatchback that we hired exceptional value... the extra optional GPS unit at a very reasonable price was well worth it.
Second two times we felt ripped off, after a very, very minor scratch was deemed to be damage and we lost our $250 deposit. The time after that we had a dispute over the fuel gauge, which was only resolved after realising that the sheet they use to record fuel levels didn't tie back to the fuel meter in the car.
In both instances the staff were incredibly rude and left us with the resolve that we would never use Bayswater Car Rental again.
In short: Cars exceptional value, but be sure to confirm that when they record fuel levels they have in fact marked the correct level. If the car sustains even the slightest superficial scratch be prepared to lose your deposit no matter what.
Great place to rent a car for the weekend. The rates are great and the service is quite and easy. No frills attached, and definitely the best rate you're going to find in town.
this place is great. and they have e-tags installed already for those pesky toll roads. no hassle car hire