Business Owners

How can I list my business on TrueLocal?

It’s quick and easy to list your business here.

Your business won’t appear on the site right away as it can take up to 48 hours for our database to update, and you’ll be notified when your listing is live.

Don’t forget to add content to your listing including a description, images and deals at Your Business Centre. For more tips, check out our Business Listing Health Check

How do I register as the owner of a business already listed on TrueLocal?

If your business is already on TrueLocal but you haven’t claimed it yet, click “Manage this listing” in the top right-hand corner of your business listing page.

How can I advertise with TrueLocal?

We have a wide range of advertising products to make your business stand out and help you reach a wider audience.

Read about our different advertising products to help you decide on the best solution for your business, or contact a TrueLocal sales representative to find out more.

How do I manage my business listing?

To add or edit content on your listing, login and update your listing in your Business Centre.

If your business is already on TrueLocal but you haven’t claimed it yet, click “Manage this listing” in the top right-hand corner of your business listing page.

How can I get my business listing to show up in every suburb or postcode I service?

Basic and Free business listings will only appear in searches for the postcode in which your business is physically located. If you need wider reach, you can purchase premium advertising products for any additional locations you cover.

Read about our different advertising products to help you decide on the best solution for your business, or contact a TrueLocal sales representative to find out more.

What are the business listing rules?
  • The business name should be just that, your registered name, sole trader name or domain name. It needs to be in title case (which in most instances means each word starts with a capital and the rest of the word is lowercase) for easy readability and can’t include extra descriptions.
  • A business can only have one Priority, Basic or Free listing per business. You can only purchase a Priority or Basic listing under another physical location if you have an office, franchise or place of operation in that location. Proof will be required.
  • Each listing requires a business name, physical address (no PO Boxes) and phone number. An email address is advisable if you have one. If you’re an online business we’ll need your head office address. If you don’t want to display your address it can be suppressed.
  • If you want to market beyond your physical address you can purchase a premium advertising package.
  • Mobile businesses can’t purchase a listing for each location you cover. Top of List, Tile and Strip advertisements are the best fit for your business.

Ratings and Reviews

Why does TrueLocal let people rate and review businesses?

Consumers like to hear what other people think of a business before using it, and they like to spread the word about their own experiences. Businesses have always relied on this kind of word-of-mouth to get new customers, the only difference today is that it happens online.

Ratings and reviews allow consumers to give businesses feedback, letting them know if they like what they’re doing and giving businesses a chance to respond with a comment. Read more at our review guidelines.

Can businesses receive alerts when a review about them is published?

Yes. If you have a business already listed on TrueLocal, open your business page and click “Manage this listing”. Once you’ve claimed it you’ll receive email alerts whenever a new review about your business is published.

If your business isn’t listed on TrueLocal, list your business here for free.

Does TrueLocal moderate reviews?

Yes, we moderate every review and comment before we publish them. Read more at our review guidelines.

How should businesses handle negative reviews?

It’s impossible to keep all customers happy all the time, so here are some tips for dealing with negative reviews:

  • If you want to respond to the reviewer, add a comment under their review explaining your side of the story.
  • Encourage other clients to review your business – lots of good reviews will quickly outweigh a poor review.
  • If you’re a paying advertiser you can select your favourite review to appear at the top of your reviews and on the search results page.
  • Your most recent reviews appear first, so any older reviews will be pushed towards the bottom of the page.
Can I report a review for being inappropriate?

Yes. Click the report button found under every review and comment. Read more at our review guidelines.

Adding or changing information

My business has closed down. How can I let TrueLocal know?

If you are already managing the business listing, log in to your Business Centre and click 'Remove Listing'.

My business is now under new management. How can I let TrueLocal know?

Whether you are taking over a business, or selling your business listed on TrueLocal, get in touch with us at support@truelocal.com.au and we’ll help make the changes.

If you are taking over a business, it’s a good idea to add a line to the description to indicate the business is under new management, and you might want to address any reviews with comments too, is appropriate.

If the listing is not yet managed, you can login and simply click on the “Manage this listing button” on the business listing.

The business I’m looking for isn’t listed on TrueLocal. How can I get it added?

We’d love to hear from you if you find we’re missing a business.

If you’re not the business owner, suggest a business here.

If you are the business owner, list your business here.

I’ve found a business with duplicate listings. How can I let TrueLocal know?

Flag any duplicate listings with our contact form and we’ll remove them as soon as possible.

Your account

How do I join TrueLocal?

Signing up to TrueLocal only takes a minute and allows you to write reviews about any business you’ve used. Sign up now or simply log in with Facebook, and other popular social networks. If you want to add your business to TrueLocal, list your business here for free.

How do I write a review?

You can write a review on any business you’ve used on TrueLocal. Read more about writing a review.

I’ve forgotten my password. How can I retrieve it?

Don’t worry, it happens to the best of us. You can reset your password by clicking the “Forgot your password?” link on the login screen.

How do I change my display name, profile picture, email address and password?

All these details can be changed once you login. Just click “Edit profile” from the options visible when you hover on your username.

Who can see my profile and my reviews?

Any visitor to TrueLocal can read your reviews, view your profile and your profile picture. Your contact information will not be displayed to anyone publicly.

What does TrueLocal do with my personal information?

TrueLocal respects your privacy and will not give, sell, trade or share any of your personal information to any third parties. Please read our privacy policy for more information.