Terms & Conditions
Standard Business Listings Terms and Conditions
These Terms and Conditions are applicable to all business listings and advertising (paid or free) provided by True Local.com.au (ALS).
ALS maintains a comprehensive business listing database of both paid advertisers and free listings and reserves the right to publish, or not publish, such listings to ensure the database is a comprehensive list of Australian businesses and services. To make the database as comprehensive as we can, it is not limited to businesses which have commercial arrangements with ALS. Particularly, a free listing for a business does not mean that the listed business has any commercial arrangement with ALS.
Advertising Products Terms and Conditions
- Acceptance of Terms
- 1.1. All Advertisers agree to be bound by the Terms & Conditions set out on www.truelocal.com.au, terms and conditions agreed to over the phone as well as these additional terms and conditions, as applicable.
- 1.2. The terms that apply to your Contract and Service are set out in:
- 1.2.a. these terms including any attachments;
- 1.2.b. the approved and authorised order form or equivalent contract, over the phone with a sales person or otherwise;
- 1.2.c. where applicable; the commercial credit application;
- 1.2.e. any advertising rules and/or guidelines which apply to your Service; and
- 1.2.f. any equivalent approved and authorised document received by ALS.
- 1.3. These Advertising Products Terms and Conditions supersede any terms and conditions previously issued, whether it be in writing, verbally or on www.truelocal.com.au or www.australianlocalsearch.com.au, or otherwise issued by Australian Local Search Pty Ltd (ALS).
- 1.4. ALS, in its sole discretion, may vary these terms and conditions at any time without notice.
- Term of Advertising Contract
- 2.1. The Contract begins on the date the approved and authorised order form, commercial credit application, verbal agreement with a sales person or equivalent contract is received by ALS.
- 2.2. The Contract will continue for the period set out in the order form or equivalent contract.
- Changes to the Contract, Product or Terms
- 3.1. Modifications or revisions of the Advertising Products Terms and Conditions can be made any time by ALS without any prior warning or notice.
- 3.2. The changes will be effective as soon as they have been posted on the Website.
- 3.3. You should check the terms and conditions from time to time so you are aware of any changes to the site and services.
- 3.4. Your continued use of True Local after any modifications indicates you have accepted the new terms and conditions.
- Advertiser Content
- 4.1. Advertiser is responsible for uploading and maintaining any and all relevant material (Advertiser Material) for use on the Website, in accordance with any requirements of ALS including as to deadlines and delivery formats
- 4.2. ALS takes no responsibility for any of the Advertiser Material.
- 4.3. ALS will determine the utilisation of all keywords, categories and other material used to describe or categorise a business listing for all purposes relating to the Directory.
- 4.4. ALS may remove, revise or refuse to publish any Advertiser Material.
- 4.5. ALS reserves the right to include or exclude entry to, or remove a business from, the site and the directory at any time, for any reason whatsoever and without any liability to ALS;
- 4.6. Recognition of advertising in other media channels:
- 4.6.a. ALS may present advertisements of businesses that also advertise in other media channels in a different position and in a different format to that of other advertisements.
- 4.6.b. This variance in presentation is solely at the discretion of ALS and Advertisers may assume no right of entitlement to this based on their other advertising. ALS may choose to apply this variance in presentation to some advertisers but not to others and may alter the duration of any such variance in presentation at its discretion.
- 4.7. The Advertiser acknowledges and agrees that ALS may provide the Directory from time to time to other commercial enterprises including for publication on another website. ALS does not warrant that the Advertiser’s listing in the Directory will be published or continue to be published on an internet site that is a distribution partner of ALS. The Advertiser acknowledges and agrees that:
- 4.7.a. The failure of an internet site to publish or continue to publish the Advertiser’s listing or Advertiser Material in any form will not affect the parties’ rights and obligations under this Contract;
- 4.7.b. ALS is not liable to the Advertiser for any claim for loss or damage arising from the publication or non-publication of the Advertiser’s listing or Advertiser Material on such internet sites; and
- 4.7.c. ALS retains the right to change its distribution partners from time to time and gives no warranty that the Advertiser’s listing or Advertiser Material will be distributed by any particular distribution partner for any particular period.
- Termination of Contract
- 5.1. This Contract may be terminated in the following ways:
- 5.1.a. At any time the Advertiser and ALS agree;
- 5.1.b. By ALS without notice if:
- 5.1.b.i. the Advertiser (being an individual) is declared bankrupt; or
- 5.1.b.ii. any action is taken in relation to the Advertiser which, if the Advertiser is a corporation, reasonably indicates its insolvency (e.g. action is commenced for ALS to be wound up or placed in liquidation) or if the Advertiser is a person then similar events occur which indicate bankruptcy.
5.2. ALS may without notice terminate this Contract and all its obligations to an Advertiser if the Advertiser fails to comply with any of its obligations to ALS including, without limitation, the Advertiser’s obligations to:
- 5.2.a. make any payment to ALS in cleared funds by the due date for payment.: and
- 5.2.b. if applicable, maintain sufficient funds as required by clause 12.2
From termination ALS ceases to have any obligation to supply services to the Advertiser. Clause 6.5 survives termination by ALS.
- Liability and Indemnity
- 6.1. The Advertiser indemnifies ALS against any successful claim by any third party against ALS in respect of any matter arising from the operation, use, transfer of data or money to and from ALS by the Advertiser.
- 6.2. By lodging material including electronic material or data for publication or authorising or approving the publication of any material with ALS, the Advertiser indemnifies ALS and its directors, employees and agents against all claims, demands, proceedings and other liability arising wholly or partially, directly or indirectly from the publication of the material, and,
Without limiting the generality of the above, Advertisers and or advertising agencies indemnify ALS and its directors, employees and agents against any claims arising from:
- 6.2.a. defamation, libel, slander of title;
- 6.2.b. infringement of copyright;
- 6.2.c. infringement of trade marks or names of publication titles;
- 6.2.d. unfair competition;
- 6.2.e. breach of trade practices, privacy or fair trading legislation; and
- 6.2.f. violation of rights of privacy or confidential information or licences or royalty rights or other intellectual property rights.
- 6.3. Advertiser indemnity: The Advertiser indemnifies ALS for any loss or damage including indirect or consequential loss or damage regardless of its cause (including negligence and tort) arising out of or in any way connected with the supply of or failure to supply the advertising service, a payment method in an agreement, and/or any inaccuracy, inadequacy or incompleteness of information contained in a Company Directory, on the Website or any of its printed material.
- 6.4. No Advertiser assignment: The Advertiser may not assign its rights or obligations under any agreement with ALS without the prior written consent of ALS.
- Intellectual Property
- 7.1. All intellectual property in relation to material included on the Website belongs to ALS or its licensors or Advertisers, and Users and other Advertisers obtain no interest in that property. Users and Advertisers may not do anything which interferes with or breaches those intellectual property rights.
- 7.2. Apart from fair dealing permitted by the Copyright Act 1968, ALS grants Users and Advertisers on the Website permission only to download copyright material for private purposes and not to use the content of the Website in any other way or for any other purpose.
- 7.3. Maps and map data:
- 7.3.a. All content and materials relating to the maps included on or linked to the Website are the copyright of the mapping provider.
- 7.3.c. ALS provide the Google Maps product on an ’as is’ basis as provided by Google. Google Maps is a product of Google Inc. The user hereby agrees not to make any claims against ALS or Google pertaining to the suitability for any given purpose and performance of Google Maps.
- General Notices
- 9.1. Severability of some clauses: If any part of these terms and conditions are unenforceable the remainder will not be affected.
- 9.2. Jurisdiction: Advertisers acknowledge that all correspondence concluded on the Website and all online and telephone activities in relation to the Website are made and concluded in New South Wales. These terms and conditions shall be governed by the laws of the state of New South Wales. The parties agree to submit to the exclusive jurisdiction of the courts exercising jurisdiction there.
- 9.3. Any notice to be served to ALS under this Contract must be served personally by post or email to ALS at:
Attention: True Local Customer Service Department
130 Pitt Street
Sydney NSW 2000
includes a corporation;
means calendar month;
means the business or their authorised representative (including an advertising agency) that has entered into an agreement with ALS in relation to the inclusion on the Website of listing or other advertising content, including through the use of this website to upload information into the Directory;
- "follow-on term"
means a period of the same length as the initial term commencing on the day after the expiry of the initial term or the preceding follow-on term, as the case may be;
has the meaning as defined A New Tax System (Goods and Services Tax) Act 1999. Except where noted, all prices quoted in Company Contracts are inclusive of GST.
means such of ALS products or services purchased by the Advertiser as indicated in the invoice from time to time;
A stand-alone Listing is any listing product that is not bundled with a Top of List, Strip, or Tile advertisement;
means users of the Website including, where appropriate, Advertisers.
means documents or recording including:
1. these terms including any attachments;
2. the approved and authorised Order Form or equivalent Contract;
3. where applicable; the commercial credit application;
5. any advertising rules and/or guidelines which apply to your Service;
6. any equivalent approved and authorised document Contract received by ALS
7. the approved and authorised voice recording of order or equivalent contract.
Additional Business Listings Terms and Conditions
The following Additional Terms and Conditions are applicable to all paid business listings or advertising purchased directly from True Local.com.au (ALS). Other terms and conditions may apply to business listings or advertising purchased through an agent or partner of ALS. Advertisers should carefully review all applicable terms and conditions before purchasing any listing or advertising.
- Term of Advertising Contract
- 11.1.1. The Contract begins on the date the approved and authorised order form, commercial credit application, verbal agreement with a sales person or equivalent contract is received by ALS.
- 11.1.2. The Contract will continue for the period set out in the order form or equivalent contract, or if no period is specified, will continue automatically for successive follow-on terms unless and until it is terminated in accordance with Clause 6.
- Fees and Charges
- 12.1. Invoicing and payment:
- 12.1.a. Upon receipt of the approved and authorised order form, commercial credit application, verbal agreement with a sales person or equivalent contract by ALS, the Advertiser will be issued with a tax invoice inclusive of GST. Payment is required as set out in clause 5.1.f
- 12.1.b. The Advertiser must pay all fees and charges as set out in an approved and authorised order form, as stated over the phone by a sales person or equivalent contract upon receipt of a tax invoice on the payment dates set out in that document.
- 12.1.c. ALS reserves the right to make changes to the prices at any time, on 30 days notice to the Advertiser
- 12.1.d. The Advertiser acknowledges that the fee and other charges are exclusive of GST. GST is charged at a rate of 10%. If the rate of GST changes, this will simultaneously be reflected in the charges payable by the Advertiser and the Advertiser agrees to pay this increase from the changed date.
- 12.1.e. The Advertiser is expected to adhere to the payment terms and payment method agreed to on the order form, as agreed to over the phone with a sales person, or equivalent document.
- 12.1.f. Payment methods and payment terms accepted by ALS are as follows: credit card and direct debit are cash on the due date. For contracts of $4,000 plus gst per annum paid by credit card or direct debit ALS require a completed credit application; cheque and electronic funds transfer are strictly 30 days from date of tax invoice. Customers paying by cheque and electronic funds transfer are required to fill out a credit application.
- 12.1.g. Should the Advertiser elect to pay by credit card then ALS reserves the right to process the credit card for payment as required to achieve a successful outcome in the event that the original processing transaction is unsuccessful. The Advertiser acknowledges that it is solely responsible for any charges or fees associated with insufficient funds or any other such charge relating to the collection of payments.
- 12.1.h. Should the Advertiser’s account exceed ALS’s payment terms and be passed on for collection and or legal action, all costs including debt collection, commission, solicitor’s fees and any out of pocket expense will be the liability of the Advertiser.
- 12.1.i. If the Advertiser at anytime exceeds ALS’s payment terms and as a result is passed on for collection and or legal action ALS may place a default against the Advertiser with a credit reporting agency.
- 12.1.j. For those Advertisers applying for a commercial credit account the payment terms will be 30 days from invoice date.
- 12.1.k. Approval of a commercial credit account is subject to the assessment of the Advertiser’s credit worthiness and ability to meet ALS’s terms and conditions.
- 12.1.l. In consideration of ALS having agreed at the directors’ request to supply its services and to give credit to the Advertiser, the directors unconditionally and irrevocably guarantee, jointly and severally, the due and punctual payment to ALS on demand of all monies now or in the future payable to ALS by the Advertiser.
- 12.1.m. This guarantee shall be a continuing guarantee and shall not be affected by any payment of monies or settlement of account, ALS granting time or any other indulgence to the Advertiser or any other person; any arrangement between ALS and the Advertiser or any other person, ALS failure or neglect to recover monies, any lack of power on any director’s part to give this guarantee; release, discharge or transfer of any security held by ALS; any director not executing this guarantee; or any other event, act or omission on ALS’s part whatsoever. This guarantee is a principal obligation and is enforceable. Notwithstanding that the monies guaranteed are irrecoverable from the buyer.
- 12.2. If required by the payment arrangements agreed between ALS and the Advertiser, the Advertiser must at all times maintain sufficient funds in the Advertiser’s credit card account or the bank account (as the case may be) to cover all fees or charges payable to ALS as and when they are due.
- 12.3. Confidential account information: The Advertiser acknowledge and agree: (a) where the Advertiser is a partnership, by each of its partners: (b) where the Advertiser is a company, by each of its directors that:
- 12.3.a. ALS may, at any time, in relation to either the advertiser, a partner or director:
- 12.3.a.i. disclose information contained in this Commercial Credit Application and or order form, including verbal order form, concerning that person to:
- 12.3.a.i.1. a credit reporting agency in accordance with section18E (8)c of the Privacy Act 1988(Cth);
- 12.3.a.i.2. another credit provider;
- 12.3.a.ii. obtain a credit report from another credit provider about that person’s credit worthiness;
- 12.3.a.iii. disclose information to another credit provider about that person’s consumer credit worthiness;
- 12.3.a.iv. use information that concerns that person’s commercial activities or commercial credit worthiness pursuant to Section18L(4) of the Privacy Act 1988(Cth) following the receipt of a credit report for the purpose of assessing the Commercial Credit Application;
- 12.3.a.v. disclose a report , including a verbal report, concerning that person, or any information derived from such a report, to another credit provider who requests the report or information for the purpose of assessing an application by that person for credit:
- 12.3.a.vi. disclose this information to our Solicitors or Collection Agency in the event of the account being delinquent in accordance with Section 18K(1)g of the Privacy Act 1988(Cth).
- 12.3.b. A credit reporting agency in possession or control of a credit information file relating to either the applicant or a partner or director of the applicant may disclose personal information contained in the file to ALS:
- 12.3.b.i. pursuant to Section 18K(1)b of the Privacy Act 1988 (Cth).
- 12.3.b.ii. pursuant to Section 18K(1)c of the Privacy Act 1988 (Cth). Terms 1a & 1b apply equally to the reassessment of an account in accordance with Section 18E(8)c of the Privacy Act 1988 (Cth).
- 12.4. Nothing prevents ALS from taking any action necessary to recover unpaid fees and charges. At which time all costs including debt collection, commission, solicitors fees and any out of pocket expense will be the liability of the Advertiser.
- 12.5. If the Advertiser at anytime exceeds the companies payment terms and as a result is passed on for collection and or legal action ALS may place a default against the advertiser with a credit reporting agency.
- Cancellation Policy
- Advertising Proposals
An advertising proposal does not constitute an agreement between ALS and the advertiser. All advertising proposals expire within 14 days of the proposal being presented unless stated otherwise in writing. Should an advertising proposal include position availabilities these will expire within two (2) days of the proposal being presented unless stated otherwise in writing.
Welcome to the True Local site (the Site). These are our Terms & Conditions for use of the Site which you may access in several ways, including but not limited to the internet, PDAs, mobile phones and RSS feeds. These Terms & Conditions apply whenever you access the site, regardless of how you access the Site.
- Use of this site
- 1. Australian Local Search Pty Ltd (ABN 68109826351) (ALS) is the owner and operator of the Site.
- 2. Users of the Site, including Advertisers and Members (Users or you) agree to be bound by these Terms and Conditions and any other notices and guidelines which appear on the Site (Terms & Conditions), which are subject to change at ALS’s sole discretion. Your use of and access to this Site indicates your acceptance of these Terms & Conditions, as they exist at that time.
- 3. The Site is made available for personal use only. You may not use the Site or the directory contained on the Site for any commercial purpose (other than for the adding to or correcting of information contained in the directory), in accordance with the Terms & Conditions, including to supply another service, or to obtain information which you either incorporate into your service or product or use to enhance your service or product or your business in any way such as creating potential customer lists. Any commercial use requires prior written approval from ALS.
- 4. Content (Content) refers to all information, including but not limited to data, text, images and multimedia, that is displayed in a business listing on the Site or directory.
- 5. Additional terms and conditions for True Local Advertising Products can be found at http://www.truelocal.com.au/cms/business-centre-products.
- User’s Obligation
- 6. Users will not:
- a. use the Site for any purpose or in any way which is contrary to the Terms & Conditions or which is unlawful, including but not limited to breaching intellectual property rights, linking to a listing in the Directory any defamatory, threatening, harassing, abusive, discriminatory, unlawful, obscene, offensive, profane, indecent or otherwise objectionable material of any kind;
- b. submit or otherwise link to the directory, whether for automatic upload or otherwise, or otherwise propagate material of any kind which contains computer worms, viruses or other types of malicious or harmful code;
- c. damage, modify, interfere with disrupt or destroy the files, data, passwords, devices or resources that belong to ALS or do anything that compromises the security and/or stability of the Site or the directory;
- d. use the directory in connection with the transmission of junk mail, spam, chain letters or to engage in other flooding techniques or mass distribution of unsolicited email; or
- e. send automated queries of any kind to the Site or the directory without ALS’s express written permission.
- 7. Users agree:
- a. to abide by the Terms & Conditions;
- b. to provide accurate, current and complete information at all times;
- c. to maintain the security of passwords and/or identification;
- d. to be fully responsible for all account use and for any actions that take place with regard to the account, including accepting liability for all information, data, text, or other materials whether publicly posted or privately transmitted to and from the account;
- e. not to impersonate or misrepresent their affiliation with a particular business listing and products and services they provide;
- f. not to post or upload Content which contains hidden code or images which do not relate to or which alter the intended meaning of the original Content; and
- g. that ALS has the right to suspend or terminate an Account and refuse any and all current or future use of the site or directory. Where it is possible for ALS to contact Users directly, ALS will notify the User of any suspension or termination and the reasons for it and the User has 5 days to provide a written response as to why the suspension or termination should be reversed. ALS will give due and reasonable consideration to that response and provide a written response to the User within 10 days of receiving those reasons as to its decision.
- 8. In signing up as a Business Owner you:
- a. agree that you are the registered business owner or authorised representative of the business being registered;
- b. agree that your business, like all businesses displayed on the Site are subject to receive ratings and reviews from Users;
- c. acknowledge that, to the extent permitted by law, ALS is not liable for any Content that causes you or your business any loss or damage;
- d. acknowledge that ALS reserves the right to include or exclude entry to, or remove a business from the Site and the directory; and
- e. understand that ALS at its sole discretion will determine the utilisation of all keywords, categories, Content and other material used to describe or categorise a business listing for all purposes relating to the Site and the directory.
- True Local Mobile Terms and Conditions
- 9. The True Local Mobile website (Msite) is an extension of the Site specifically designed to provide optimal user experience for mobile devices and general location tracking using a mobile phone’s "Unique ID" technology/service. To use the MSite you must have a compatible handset. Users acknowledge that:
- a. "Unique ID" does not provide the User’s precise location, and instead provides the location of the mobile phone tower being used by the User’s mobile phone. Location Based Services (LBS) technology is not precise;
- b. in some circumstances, if LBS is unable to locate the User, the User will be prompted to enter their postcode or suburb to assist in this process;
- c. if a User is not happy with their current location provided by LBS then the User has a choice to replace it by typing in their preferred location (only a suburb name or postcode and state or territory) and perform a search in that location;
- d. Users will be charged for data usage as per their data pricing plan which is governed by the relevant carrier; and
- e. banner advertising may appear during your use of the Msite.
- 10. These clauses 10 to 12 govern the inclusion of a True Local search box on your own website (Your Site) which will enable you to offer users of Your Site the ability to search the True Local database (Your True Local Search Function).
- 11. By using the True Local search box on Your Site, you agree that:
- a. ALS operates a business listing service for Australia but that, despite reasonable commercial endeavours, the data within the directory may not be fully exhaustive, accurate or current;
- b. Your True Local Search Function will operate in accordance with the following principles:
- i. A search box will be supported by functionality which will allow search requests to be received at the True Local network interface thereby providing a business listings search function for Your Site which will permit users to search a True Local directory;
- ii. The Content of the True Local directory to be searched will be the same as the Content of the directory which is searched by users of www.truelocal.com.au;
- iii. Search results will be displayed on a results page hosted by True Local and will include listed businesses (if any) and mapping information (where possible, subject to licensing and other issues); and
- iv. You may not make any changes to the appearance of the search box as provided by us without our prior written consent.
- c. ALS has no liability to any party or any other person in relation to your True Local Search Function or the appearance or use of or reliance on search results. You indemnify us in relation to any claim made against us or loss suffered by us in relation to the use by any third party of your True Local Search Function or their use of or reliance on any search results; and
- d. ALS may terminate this agreement and ability to display a True Local search box at any time and at its own discretion and without prior notice.
- 12. ALS makes no warranties or representations in relation to the availability of Your True Local Search Function and the accuracy or completeness of any search results.
- Intellectual Property
- 13. Except where stated otherwise, all intellectual property in relation to Content on this Site belongs to ALS or its licensors, advertisers or affiliates, including but not limited to logos and trade marks. You obtain no interest in that intellectual property. All Content on the site is protected by Australian and international copyright and other intellectual property laws. You may not do anything which interferes with or breaches those laws or the intellectual property rights in the Content.
- 15. Other, non-ALS trademarks may be displayed on the Site from time to time. These may belong to third parties. Nothing displayed on the Site should be construed as granting any licence or right of use of any logo, trademark or masthead displayed on the Site, without the express written permission of the relevant owner.
- Liability & Indemnity
- 17. ALS does not exclude any rights and remedies in respect of goods or services under the Australian Consumer Law (as incorporated in the Competition and Consumer Act 2010 (Cth) and equivalent State or Territory legislation) which cannot be excluded, restricted or modified. However, ALS otherwise excludes all rights, remedies, conditions and warranties in respect of goods or services provided through the Site whether based in statute, common law or otherwise to the extent permitted by law. To the fullest extent possible, the following clauses 18 - 22 apply.
- 18. ALS does not warrant the accuracy of the Content and the directory on the Site, including but not limited to any maps displayed on the site and any third party sites or resources. All Content is provided to you "as is" and on an "as available" basis and on the condition that you undertake all responsibility for assessing the accuracy of the Content and rely on it at your own risk. Content represents the views of the writer only and not the views of ALS. All Content on the Site may be changed and/or removed at ALS’ sole discretion and without notice.
- 19. ALS will have no responsibility or liability in relation to any loss or damage that you incur, including damage to your software or hardware, arising from your use of or access to this Site, subject to clause 21.
- 20. ALS does not warrant that functions contained in the Site Content, such as hyperlinks, will be uninterrupted or error free, that defects will be corrected or that ALS or the server that makes it available, are free of viruses or bugs.
- 21. Liability of ALS, for any breach of a term or condition implied by law, or any statutory guarantee, is limited at ALS’s discretion, to the supply of any service again or the payment for the cost of having any service supplied again.
- 22. You indemnify ALS and its affiliated companies, and each of their directors, officers, employees and agents against any action, claim, loss or expense which it incurs which arises from your use of the Site.
- Third Party Content & Links
- 23. This Site may include third party content which is subject to that third party’s terms and conditions of use. Nothing on this Site should be construed as granting any license or right for you to use that Content.
- 24. This Site may include links to third party sites which are not related to ALS and in relation to which ALS has no control or interest. The appearance of those links on this Site does not indicate any relationship between ALS and that third party or any endorsement by ALS of that third party, its site or the products or services which it is advertising on this Site.
- Contributing Content
- 25. When you submit Content to ALS in any format, including any text, photographs, graphics, video or audio, you grant ALS and each of its related bodies corporate a non-exclusive, royalty-free, perpetual licence to publish or otherwise use that Content in any way, at any time.
- 26. ALS reserves the right not to use the Content you submit.
- 27. You warrant that you have all of the necessary rights, including copyright, in the Content you contribute, that your Content is not defamatory and that it does not infringe any law.
- 28. You indemnify ALS against any and all legal fees, damages and other expenses that may be incurred by ALS as a result of a breach of the above warranty.
- 29. Unless otherwise stated, you waive any moral rights in your contribution for the purposes of its submission to and publication on the Site.
- 30. These Terms & Condition shall be governed by and interpreted in accordance with the laws of New South Wales.
- 31. Any notice to be served to the Company under this agreement must be served personally by post or email to the Company at:
Attention: True Local Customer Service Department
130 Pitt Street
Sydney NSW 2000
Direct Debit Request Service Agreement
Australian Local Search Pty Ltd (“True Local”) (User ID number 454156) irrevocably agrees that this request will only be used in connection with the amount referred to in your Order(s). You must confirm your account details by checking your credit card or a recent bank account statement from your financial institution. True Local will provide 14 days notice to you in writing if the terms of this agreement are to change.
Please contact True Local Sales at firstname.lastname@example.org should you wish to:
- Defer a drawing;
- Suspend the Direct Debit Request;
- Change your Bank Account or Credit Card details;
- Alter a drawing amount;
- Cancel the Direct Debit Request; or
- Stop an individual drawing.
Please note True Local requires three business days notice to act on your request.
If you dispute any drawing amount or the reason of drawing you must first contact True Local Sales at email@example.com. True Local undertakes to address your query within seven business days. If your query is not addressed within this period the disputed amount will be refunded until the matter has been resolved.
If the due date of the drawing falls on a public holiday or a non business day, True Local will direct debit your Credit Card/Bank Account within two business days from the drawing date. If you are uncertain when the charge will be processed you should contact your financial institution directly. Should a dishonour occur as a result of any drawing under this request, a further attempt by us to draw may be made within five business days or by mutual agreement by telephone. An administration fee may be applied.
True Local is committed to the protection of your personal details and any information provided to True Local will remain confidential subject to any applicable law. You consent to True Local maintaining your nominated BSB and Account Number on our database, using a third party for the secure storage of your credit card details or releasing your account information to investigate with your and True Local’s financial institutions any possible incorrect debits.
It is your responsibility to ensure that your financial institution account can accept direct debit drawings, and sufficient funds are in your account to cover the direct debit at the time of drawing.
Should you have any queries regarding your direct debit payments please contact True Local Sales at firstname.lastname@example.org.