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A series of administrative errors made by Animal Travel meant that our 11 year old dog's travel from Sydney to Ireland was a great deal more stressful that it needed to be. We were advised that our dog would be picked up to begin his journey at 9am and when no one from Animal Travel had arrived by 10.30am we contacted them only to be told the pick-up time had been changed to 2pm and that no one had bothered to advise us. Not a great start but we accept mistakes are made now and then and moved on... Then, on arrival to Heathrow Airport we were advised that our dog was unable to be released by the airport pet reception centre for the onward journey to Ireland due to a whole page of missing paperwork which should have been submitted by Animal Travel. We worked directly with our own vet in Sydney overnight to resolve the issue with no contact or assistance from Animal Travel whatsoever despite several urgent e-mails to them. Finally, Animal Travel have shown no real sensitivity and accepted no real responsibility for the errors made and subsequent stress caused by their actions. We would not use their services again - nor would we recommend them to our friends. On a positive note, the staff at the pet reception centre took great care of our dog during the unexpected delay and were very polite and helpful towards us and proactive towards resolving the problem.
I first came in to this salon after moving to the Crows Nest area and was trying to recover from very badly damaged over-bleached blonde hair from a hair salon in my old location. From the first appointment Steph was just amazing. She listened to everything I said and worked with me to get my hair the perfect colour and in much better condition over several appointments. I am very picky with the shade of blonde I like (not too cool and not too warm/gold) and Steph never hesitates to suggest ideas and options to make sure I am 100% happy with the end result each and every time - she is seriously a colour genius. The salon is modern yet relaxed and the service of all the staff is professional but still friendly. Steph is worth her weight in gold and I couldn't be happier.
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