Here is the score after a family dinner last night. Off five airport shuttle north trips across 3 family members spread across the northern beaches, only one trip went without a hitch. We had one failure to pick up airport bound, one failure to pick up north bound from the airport and two late pick ups from the airport ( 1 x 1 hr and 1 x 1.5 hrs). After complaints each time, airport shuttle north agreed to cover part costs, with the best result being the difference between their shuttle costs and the cab fair required when they didn't show. This left my mother out of pocket by about $60 for their failure! Save yourself the pain and out of pocket expenses. Look at other options. We will.