SocialQ Local Star

I believe in treating people how I wish to be treated and giving credit where it is due. Manners and a smile go far in customer service, so it puzzles me when people don't use them. Happy reviewing!!!

Joined 25 July 2012   Bridgeman Downs, QLD

Latest Reviews View all 176 reviews

  • Jacob's Bakery Brendale
    Bakeries    Brendale, QLD

    One of my kids and I were out and about on weekend. We found ourselves with some time to spare so we stopped in at Jacobs Bakery, Brendale.
    The place was quite busy with 5-6 people lined up, but the ladies behind the counter acknowledged us and the line moved along quickly. The lady who served me was very polite and friendly. My only disappointed was she didn't have a name badge on as I like to thank people by their names.
    My child ordered a caramel, chocolate slice which she declared between mouthfuls was delicious! I purchased a flat white which was quite milky for my personal taste, but still enjoyable. We sat outside and watched the world go by. Very enjoyable afternoon! Easy parking too.
    Second visit ~ still recommend!

  • Big Dad's Pies
    Bakeries    Boondall, QLD

    The pies here are awesome! We take one of our kids here after weekend sports as a treat and it has never failed to disappoint. There is a yummy range of pies etc. to choose from. They do a pie/drink deal for $7.50 which is good value in my book. The store presentation is clean and tidy with the added bonus of off street parking beside the store. The service is genuinely friendly which is something I really appreciate these days. I don't know what is the highlight of my son's weekend, playing the sport he loves or the pie afterwards! Best of both worlds really. Recommend!

  • Emprja Twin Village Cafe
    Cafes    Albany Creek, QLD

    Well something has certainly changed. A friend arranged to meet me here because it was convenient. I was wary given my last experience, but soldiered on. Well to my utter delight everything seems to be on the up and up here. Staff were busy but still friendly, cafe appearance was clean and tidy. Coffee was good. The food on display and coming out looked enticing, so I took the plunge. My 'Works Hamburger' was fresh, looked delicious and tasted yummo!!!

Latest Comments View all 6 comments

  • SocialQ Local Star  reviewed Computer Rehab
    Hi Computer Rehab
    Some constructive feedback on my experience. Please, please improve your customer service. On an equal playing field, it's what sets a business apart from their competitors, and unfortunately in my experience Computer Rehab did not rise to the occasion. According to all the "newbie" reviews below you are fabulous at what you do, that's great! I put my first conversation with Computer Rehab down to someone just 'having a bad day'. But when they didn't phone me back on the day they said they would, or the next day, I had to phone them again. Unfortunately our second conversation was no better. Such a shame because I am passionate about supporting local, independent businesses.
    Turns out Computer Rehab could have helped me out, but given the customer service I received, I have chosen to spend my hard earned cash elsewhere.
    Sorry :(

    1 month ago - 07/11/2014

    • SocialQ Local Star 
      Dear Computer Rehab
      Thank you for responding. I felt concerned that if you were not aware of the customer service that is being delivered over the phone, you may lose even more business. When I submit a low scoring review I always aim to be diplomatic and hoped you would view my comments as constructive. Maybe in time you will.
      You are right in that I was not a 'paying' customer of Computer Rehab. You may have missed my point. I chose Computer Rehab because I like to support small businesses in my local community. You had me.
      But you lost my business because of the dismissive and rude way I was spoken to over the phone, not once, but twice!
      It's a simple matter of treating people how you would like to be treated, whether they are face-to face, or over the phone. Just because I did not proceed with your services, I was still a potential 'customer'.
      And yes, I did have my computer fixed; with someone that impressed me with their great customer service. Thanks for asking :-)

      1 week ago - 10/12/2014

  • SocialQ Local Star  reviewed Bridgestone Select
    Took our car here for brake repairs. The gentleman at reception was so lovely and helpful. He had fantastic customer service skills. But that is where the good stuff ends.
    Our brakes didn't seem to be any different after the repairs, but Bridgestone assured us this was how it was meant to be. A couple of weeks later a dreadful banging noise coming from my front right-hand wheel led us to discover that a bolt was missing!
    Upon bringing this to Bridgestone's attention, they actually admitted the staff who worked on our car had been relieved of his duties with them. But as we couldn't prove the issues were caused by the staffs work, Bridgestone were not interested. Unfortunately do not recommend )-:
    • SocialQ Local Star 
      Further to my comments above. We took our car for a service recently at a different local business.
      This business is owned by a friend, so we know we can trust them. We were advised that a previous brake part had not been fitted correctly.
      Interestingly this was the same part that Bridgestone fitted and tried to tell us was fine. Do not recommend :-(


  • SocialQ Local Star  reviewed Stumer's Sewing Centre
    Stumers came highly recommended by someone who has been sewing for 40 years.
    So I went to the store with my list in hand and questions prepared. Unfortunately I have to say that I came away disappointed. Seasoned sewers probably love this place, but I really got the feeling that unless you know what you're doing/ talking about you are not welcome here.
    After wandering around for approx. ten minutes I realised I would need help. So I approached the sales assistant behind the counter and admitted that I was new to sewing and needed help purchasing some items. There was only one other customer browsing around the store at the time, so I didn't feel that I was imposing too much. But the staff seemed annoyed at my lack of knowledge.
    So my score is based on the following:-
    End result is that I managed to purchase everything I needed - 1 star.
    Highly recommended by an experienced sewer, so it must be good if you know what you're doing - 1 star.
    Store was very clean and tidy - 1 star.
    • SocialQ Local Star 
      Your store is very enticing and appears to have everything a sewer would need. Thank you for viewing my comments as constructive criticism. I have always wanted to sew, so am slowly learning my way :-)



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