SocialQ Local Star
I believe in treating people how I wish to be treated and giving credit where it is due. Manners and a smile go far in customer service, so it puzzles me when people don't use them. Happy reviewing!!!
Joined 25 July 2012 Bridgeman Downs, QLD
Latest Reviews View all 195 reviews
I've been a couple of times now. Store appearance has been very clean and tidy on both occasions. Ample parking outside. The product I was after was not available the second time I visited; bit disappointing, but not a deal breaker. There's always plenty of other products on offer. The staff are very friendly and greet you with a smile. Their prices seem to be good too, with special deals on from time to time, which is what brought me to this shop in the first place. Recommend!
Needed to purchase a bunch of flowers, in a special colour and type on the weekend. My first impressions upon entering this shop were good. It was very neat and tidy and of course the smell of fresh flowers that filled the air was beautiful. They have a large cold room where you can roam around and choose your flowers yourself. I was soon approached by a friendly, young lady who was able to give me her expert advice. Beautiful flowers, great prices and friendly service. Totally recommend!
As always, I like to support small, local businesses. My watch is working again, so I cannot fault Cougar Watches and Clocks for the work they performed. The gentleman who served me was polite and friendly. Stepping into this shop is like stepping back in time with its quaint, old worldly feel. Nice change from the large, impersonal shopping centres. Maybe its a theme thing, because the service Cougar provide appears to be last century as well. Watch batteries are only changed on Saturdays, the store is closed Mondays and payment is by cash only. So be prepared or be annoyed.
Latest Comments View all 6 comments
Hi Computer Rehab
Some constructive feedback on my experience. Please, please improve your customer service. On an equal playing field, it's what sets a business apart from their competitors, and unfortunately in my experience Computer Rehab did not rise to the occasion. According to all the "newbie" reviews below you are fabulous at what you do, that's great! I put my first conversation with Computer Rehab down to someone just 'having a bad day'. But when they didn't phone me back on the day they said they would, or the next day, I had to phone them again. Unfortunately our second conversation was no better. Such a shame because I am passionate about supporting local, independent businesses.
Turns out Computer Rehab could have helped me out, but given the customer service I received, I have chosen to spend my hard earned cash elsewhere.
Took our car here for brake repairs. The gentleman at reception was so lovely and helpful. He had fantastic customer service skills. But that is where the good stuff ends.
Our brakes didn't seem to be any different after the repairs, but Bridgestone assured us this was how it was meant to be. A couple of weeks later a dreadful banging noise coming from my front right-hand wheel led us to discover that a bolt was missing!
Upon bringing this to Bridgestone's attention, they actually admitted the staff who worked on our car had been relieved of his duties with them. But as we couldn't prove the issues were caused by the staffs work, Bridgestone were not interested. Unfortunately do not recommend )-:
Stumers came highly recommended by someone who has been sewing for 40 years.
So I went to the store with my list in hand and questions prepared. Unfortunately I have to say that I came away disappointed. Seasoned sewers probably love this place, but I really got the feeling that unless you know what you're doing/ talking about you are not welcome here.
After wandering around for approx. ten minutes I realised I would need help. So I approached the sales assistant behind the counter and admitted that I was new to sewing and needed help purchasing some items. There was only one other customer browsing around the store at the time, so I didn't feel that I was imposing too much. But the staff seemed annoyed at my lack of knowledge.
So my score is based on the following:-
End result is that I managed to purchase everything I needed - 1 star.
Highly recommended by an experienced sewer, so it must be good if you know what you're doing - 1 star.
Store was very clean and tidy - 1 star.