Joined 04 June 2012   Gladesville, NSW

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  • Quality Dry Cleaners
    Dry Cleaning & Laundry    Gladesville, NSW

    We are extremely unhappy with this dry cleaner and although we've used them heaps of times before, we will never ever use them again. They're quite an expensive dry cleaner compared to others in the area. They ruined my husband's $1000 tailor made suit by overheating and shrinking the lining in his pants so that the pant legs puckered when he wore them. We complained, so they then 'fixed' the problem by re-sewing the existing puckered lining so that it didn't look puckered anymore, but the lining was now so narrow that my husband couldn't even get his legs in the pant legs. When we complained, they claimed that it wasn't possible for them to have shrunk the lining in the first place and that it must be a problem with the pants which they said were obviously made like that. They also said they could 'fix' the problem by charging us another $80 for them to replace the lining in the pants. By now we no longer had any confidence in their communication or abilities, and all this process had taken several months, which was way longer than it should have, so we took the pants to a real tailor who replaced the pant lining beautifully at a cost of $60. My husband's suit is now wearable again, but no thanks to this unsatisfactory dry cleaner. Beware!

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