I like rainbows and long walks on the beach.
Joined 18 February 2009 Sydney, NSW
I absolutely fell in love with West Elm (and its sister companies) and was excited when they first opened up in Bondi. I loved the store and the products, but after having purchased an item from them (the Patchwork dresser), I no longer hold them in such high regard.
The dresser we received was in decent condition. There were a few nicks, but nothing worth complaining about. However, after months of use, many of the grooves for the screw-on knobs have already worn out and cannot be used to open the drawers. (Which then begs the question, how else do you open the damn drawers?)
I contacted them on Facebook and email, with the proposed resolution: return the entire dresser, (with specific instructions on how to pack it up) and then place an entirely new order at a discounted rate, then wait for a new dresser to be delivered and installed. For a dresser that I use daily as a baby change table, this is a whole lot of effort to replace faulty screw on knobs, with no guarantee that the replacement will be any better.
The email communication I have received has been decent so far, but the person in the American call centre I spoke to was extremely rude. Wow.
Avoid. Save your money, I've had much better quality furniture from IKEA.
After having loved this restaurant for years, we ordered some takeaway tonight, only to have an incredibly disappointing and frustrating takeaway experience.
My husband placed an order for 3 dishes - the snow crab, the pork spare ribs Peking style, and the stewed pork belly with preserved vegetables.
He drove to pick up our order and before he left, checked the dishes and told the waiter that we didn't receive the right dish - the stewed pork dish wasn't right. The wait staff insisted that it was the right dish, so he took the wait staff's word for it and came back home.
When we opened up the takeaway box, it most certainly wasn't stewed and there wasn't any preserved vegetables. There was lots of capsicum and tofu with sliced pork in a chilli bean sauce.
We called up to complain and asked for a refund, and despite a frustrating conversation with the person on the phone who asked "so what you want to order?" 3 times, staff was nice enough to agree to a refund. The problem was that the husband had to drive back out to get it.
It really sucks when staff don't listen to customers - regular customers - and brush them off instead. Pick up your act!
Serving fresh hand-made pasta, A Tavola has always been the real deal. The long communal/pasta-making marble table in the Darlinghurst restaurant makes an appearance in the Bondi restaurant. You can't go past the stracciatella unless you're allergic to dairy. The wagyu beef pappardelle is another signature dish that is rich, decadent and all round amazing, but the seafood linguine is a sure way to my heart.
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