lucyscott121 Newbie

Joined 07 February 2013  

Latest Reviews

  • Cronulla Cabins
    Campgrounds & Caravan Parks    Cronulla, NSW

    I stayed at Cronulla Cabins for a week in January and would recommend it to anyone. From the moment I arrived the staff was attentive and friendly. The cabins were kept in a very clean condition and I stayed in a cabin that had been recently renovated and was very happy with the set up. Cronulla has some of the most beautiful beaches in the world and I was very pleased to be able to find accommodation in a central area that was affordable and well-presented especially during peak time.

Latest Comments

  • Pyotr Patrushev Newbie  reviewed Cronulla Cabins
    WARNING: Beware and stay well away from infamous Cronulla Cabins!!!!


    Complaint Re: Cronulla Cabins taking a large deposit for accommodation and refusing a refund

    Tuesday, 15 January 2013

    We stayed at the Cronulla Cabins once before and found them to be basic but acceptable in an emergency. The second time my wife booked in advance and the management billed her in advance for $1,600, with $400 actually taken out of our credit card account. Did not provide a receipt via email or any other way and refused when asked to provide a copy of their cancellation policy. When we cancelled the booking 6 weeks in advance, the management refused to refund the deposit, saying can only credit it to us for future use.

    We had to go to the Cabins to try to resolve the matter. Finally, we were able to get the receipt, for the first time seeing the actual billing amount and the money already taken out.

    The staff refused to refund the deposit and management confirmed by later email that they will not refund the deposit but only credit it against any future stays. This happened on the 13th of January, more than 2 weeks before our cancelled stay. When we said we would complain to the Dept. of Fair Trading, the management just ignored us.


    I am also writing a complaint letter to Dept. of Fair Trading.
    In all my years of travel, staying in anything from luxury hotels, I have never experienced such behaviour.
    Beware and stay well away from them!!!!
    • lucyscott121 Newbie 
      I have stayed at a lot of caravan parks and understand that it is normal procedure not to refund a deposit. I think that it would be difficult to find a park that refunds deposits for change of mind. This is also on the websites terms and conditions. I stayed at Cronulla Cabins for a week in January and had a fantastic time.

      07/02/2013

      REPORT

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