Some of the staff is friendly. Customer service and entitlements to poor results - zero. Expect to lose money if you're not happy with the result or end up walking out worse than when you entered in. - I walked in there asking for a service and wasn't happy with the result. I noticed that other customers asking for the same service had received a quality result. Mine wasn't (lash extensions, they were sparse, clumps of my lashes were twisted and matted into the extension rather than individual extension per lash and they were corked) I asked for it to be removed (which I found to be very very painful) and I was left with glue residue and irritation and my lashes were cut short and uneven with chunks of glue matted into it. Upon requesting a partial refund (I asked for partial as I understand that the materials used needed to be paid for) I was declined and was told that they never do refunds.
Also would like to add- they told me he lash technician has had at least 10 yrs experience and many clients... So I was disappointed at how clumpy, thin and sparse my extensions looked due to poor technique. I asked for other opinions and they agreed. As a result of my experience I have slight l burns around my eye area due to poor technique of removal and hopefully my lashes can be aesthetically salvaged until full regrowth from a more legit lash technician (and the remainder of the matted glue removed)