Some of the staff is friendly. Customer service and entitlements to poor results - zero. Expect to lose money if you're not happy with the result or end up walking out worse than when you entered in. - I walked in there asking for a service and wasn't happy with the result. I noticed that other customers asking for the same service had received a quality result. Mine wasn't (lash extensions, they were sparse, clumps of my lashes were twisted and matted into the extension rather than individual extension per lash and they were corked) I asked for it to be removed (which I found to be very very painful) and I was left with glue residue and irritation and my lashes were cut short and uneven with chunks of glue matted into it. Upon requesting a partial refund (I asked for partial as I understand that the materials used needed to be paid for) I was declined and was told that they never do refunds.