Lovely to talk and deal with. But once you pay for "progress payment" you won't see them again. Start our bathroom and kitchen renovation. Work progressed quickly in first 3 days. So we paid up. They pack up their tools after 2 weeks. Imagine when we couldn't contact them for days, we turned up to the house and saw the place looked like a bomb site - every thing has been ripped out...and left as is. No new bathroom or kitchen. We are left without a home and hole that most builders we recruited to finish the job just shook their heads and asked "what happened?".