Joined 07 December 2012 Burwood, NSW
I wish this was a review where I say something nice.
-You can ring and check on jobs when they're very late which is often. The standard answer is "2 cabs came, nobody there. Would you like to rebook?" You'll be confused by this, in particular when you've asked them to leave a message when they arrive.
-Despite living in an amazing world with mobile phones, GPS and maps...The driver will claim not being able to find your house. In fact, the drivers can't find my house regularly despite having a light AND numbers on the mailbox. This is just too hard for them. In fact, it's so hard to find your house that you wonder how the last 19 cabs you ordered from the same company found your house.
-The last 4 cabs from this company have been unprofessional. Take that as you will.
This is about as good as training gets. I did an intensive course in 1 week, finished the assignment the next week.
In comparison, I fumbled my way through a competitor's terrible course for months. HBA have a lot of advantages- they actually care, it's flexible but most of it all it actually makes sense. The learner's guide for example, is quite simple and you have access to a forum where you can see other people's problems (which will be similar to yours) - this is something the competitor didn't do for me (they would wipe or hide it from you which is unhelpful).
Not the best way you can do your course. I found inspire unhelpful at best. I even wrote to Inspire about my feedback, and they didn't bother to respond.
In comparison, I took the same course and finished it within two weeks elsewhere. I would suggest you do a search on Australian forums such as whirlpool before you consider any training company- you can find good reviews and people's experiences.
Here is a list of problems I had.
-The reading material/learner guide is not even in order and extremely over complicated. In comparison, in my other course I could copy / paste things from the learner guide, it was concise and easy to understand.
-The technology on many occasions just didn't work. I found at least on 7 occasions, there were problems. There were problems with the limit of how many people could join (under 100), and twice there were problems such as 100 people's microphones being activated. One time, the lecturer didn't even show up because of daylight savings.
-The video sessions are 100% not helpful. The person you have will often not answer your questions during the session claiming "we already covered that." If you don't enter the course at the exact time it's covered, won't be helping you.
-I sat through around 10-15 of these video sessions and they were largely unhelpful and pointless. -Old, outdated video sessions are put online. If I miss a week, I can't see what I missed. Also, you can't download these for later use-meaning you'll be chewing up 1GB of your data limit every time. If my connection drops out, I have to then reload the video, and chew up even more data.
-Instead of getting rid of students that were causing problems, the company's answer was to shut any communication between everyone and the trainer. Meaning you couldn't ask any questions.
-The help forum is unhelpful. You'll notice there is a lack of previous student answers-something which other training companies will provide you with, because they're useful. I asked a question once, and my question was shut and answered elsewhere without any clear indication of why. Often questions on the forum are so vaguely answered you'll wonder why you bothered answering in the first place. It appears peoples questions are deleted after a while, but if you read some of them they often that are up theyre often this was unhelpful, please help after the forum admin answers.
-Often you send a "how can we help you with your course?" email. This would be great if you meant it, but if you read further it says "do not respond to this email because we won't answer it."
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