I live on Sydney's North Shore with my partner and our pet dog. I enjoy time with family and friends, fitness and pizza!
Joined 09 October 2012 Sydney, NSW
We had some frame-less sliding mirror cupboard doors installed by Betta and were very happy with the service and final result.
The Pymble show room is quite small but showcases the various finishes for your showers and cupboards. For us the location was really convenient and the attendant was very friendly and helpful. The layout is clean and simple and really allows you to consider the different option.
We booked a measure and quote (had to wait about 10 days for someone to be available) and the sales guy was punctual, friendly and practical. We received the quote on the spot.
I shopped around and decided to go with Betta as their pricing was competitive. Also, I really wanted frame-less mirror and found that lots of wardrobe door companies did not do these.
The best part of the whole process was the installer - he did such a fantastic job. He is the reason I am awarding 5 stars! He was punctual, friendly and super thorough. Our installation is immaculate. The doors look amazing!
I didn't buy my carpet from here because I didn't think they were very nice! I liked their range (the Belrose showroom is large and showcases a great variety) and I was able to choose a carpet I was happy with. They came out and did the measure and I was just about to go ahead. Every time I spoke to them on the phone I felt like I was bothering them and like I was being annoying (I don't think I was... just normal carpet type inquiries like: "is 'X' colour in stock" e.t.c.). I thought - what am I doing? Why am I giving my business to people who are so unfriendly? I decided to go with another provider who (in addition to being MUCH nicer) was cheaper (win-win). I could provide the name of the Carpet Right Belrose sales rep I dealt with, but I don't know that would be appropriate. I think these guys need to lift their game.
I don't find this store very friendly.... I am presently carpet shopping and this store is close to my office and so very convenient. When ever I visit I kind of get the feeling they wish I wasn't there.... they have had a few management changes in the last 8 weeks or so, so maybe that has something to do with it? For example, I asked to take a sample home on Friday afternoon and bring it back on Monday morning. I was refused as it violated there '24 hour' policy. This really surprised me as typically the policy is just a guide and the sales people are very accommodating. I may still buy my carpet from Carpet Right but I won't be doing so through this store.
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