My name's Sean. I've lived in Sydney, Adelaide, Launceston & visited every state of Australia - that's why they call me seanaussie! So I've reviewed anywhere that either annoys me, amazes me or ably accepts me into their establishment! I hope my reviews help you as you travel around too.
Joined 04 March 2008 Modbury Heights, SA
When my mum married my dad and promised to love 'in sickness and in health' she probably didn't realise all it would mean later in life. With over 40 admissions to various hospitals in the last 10 years, it's been tough for them.
The staff at this hospital (their 'local') have made this difficult time as easy as they can for all of us as a family. If there's an advantage to having visited so many hospitals, it's that you know when you find a good one - and this is one of them.
How often, when you go to hospital, do the staff give you a hug?
How many hospitals do you know where the staff call you and the patient by name when they see you - even in the street?
Can you imagine a hospital that actually offers to help you at any point in time, not just when you're one of 'their' patients?
How many hospitals do you actually look forward to going to - whether as a patient or visitor?
This is all true here.
Don't get sick like Dad did if you can help it, but if you must then I'd suggest moving to Victor just so you can experience the awesome care and service here.
Visiting here today was like a rerun of a bad movie. Maybe the movie 'Frozen' - you'll see why in a minute!
After 3 years of not visiting here, in a rush we came through today. Order taking was a bit quicker than 3 years ago, but it still ended up being a long visit as it took them ages to prepare our 3 tiny meals. It's a tiny kitchen but I counted 5 staff in it all looking at each other, perhaps trying to work out where the chicken was (they actually did run out of fillets after my order?!?)
Then came the frozen bit. As my wife bit into her original fillet burger, she mentioned it was cold. Then she noticed the bread & lettuce was actually not just cold, but frozen! I took one feel of my zinger works burger and sure enough it was also cold. A bite confirmed that my bread & lettuce too was...frozen!
So I went up to the counter (we were the only customers in the store). The staredown began as the 5 staff looked busily around at each other in the kitchen & I waited at the counter. After 1 minute had passed, I actually had to call out to them. To their credit when I gave them the burger they immediately offered to replace it (my wife had just taken off the frozen parts because she doesn't like lettuce anyway!). There was no apology, just an offer to replace it.
After a couple of minutes they brought my burger to the table with a rather muted and very quick apology. I'm a bit confused about this as it was incredibly clear that there was a problem with the bun & lettuce: anyone who even took a brief feel of it would know that it was frozen, even through rubber gloves.
Can you guess what happened next? Yep, a frozen re-run! I honestly thought I must have been imagining it, but got my wife to check and lo and behold my second zinger works burger also contained frozen lettuce and partially frozen bun. I really truly can't believe they didn't notice this this time.
So I followed my wife's lead, took the lettuce out, broke off the frozen part of the bun & left vowing to never return again.
(I did give them half a star as my daughter's popcorn chicken wasn't frozen...Infact they were so hot she couldn't eat them at first!!)
For $5.95 somewhere else than here, I could buy 4 chocolate bars; or 2 packs of lollies; or 3 cans of coke; or 2 loaves of bread - you get the picture. For $5.95 here, I could get an average sized iced coffee. And nothing else. Yes, it was tasty enough. Yes the cream was nice (and the icecream - though I needed a magnifying glass to find it). Yes, it was cold. But after about 3 sips through the straw it was gone. Next time I think I'll go somewhere else with my $5.95 - and I'll probably even be able to buy a snack to go with the equally refreshing drink I'd buy there.
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