My name's Sean. I've lived in Sydney, Adelaide, Launceston & visited every state of Australia - that's why they call me seanaussie! So I've reviewed anywhere that either annoys me, amazes me or ably accepts me into their establishment! I hope my reviews help you as you travel around too.
Joined 04 March 2008 Modbury Heights, SA
It feels like I just went and bought something at a shop, paid for it, walked out the door but before I could put it in my car they ran out and said 'you can't have that - we didn't mean to give it to you that cheaply. Give it back to us & we'll give you your money back in a couple of weeks'. That's how ridiculous this story is:
I made 2 purchases from this company online using 2 different discount codes I had received online. The purchase was charged accordingly, including the discount. I received a confirmation email that the goods were ordered and would be shipped out, and my bank account was charged.
Approximately a week later when I contacted them to ask when my order could be picked up (it was due to be picked up at a Big W), they immediately cancelled my order, stating that I "do not fit the criteria of our terms and conditions around the code used". When I asked for a copy of these criteria, they would not give them to me.
They also advised that it could take up to 2 weeks for my payment to be refunded (despite the fact that it only took 2 hours for it to come out of my account).
There's 3 things seriously wrong with the way this happened:
1) Once they confirmed my order (including saying in the confirmation email that "your order has now been finalised and no changes can be made at this point") then there are no grounds to cancel it - it has been finalised, especially when they cannot point out anywhere that it tells me I should not have been able to use that discount - despite this being the reason they are cancelling the order.
2) If a discount code is validated and accepted at order, it is valid. It surely cannot be taken away later.
3) It is wrong to make me wait 2 weeks for repayment when they took the payment out in 2 hours.
I've been to a lot of holiday cottages & this one's right in my favourites.
From the inviting long passage, there's the three spacious old-world charm bedrooms. This leads to the living room with its comfy lounge, fireplace and big tv. Then comes the kitchen (usually it seems with a little gift from the owners - ours was wine, a thoughtful touch) and it really really has everything you'd need from an ice bucket to plastic cups for kids/beach picnics. The dining table's plenty big enough and there's even a chaise lounge to rest on if you wish. Then comes the bathroom - with a spa that's described as 2 person though I'd call it more 1.5 people. The laundry is also in there and it's well equipped though it does take a bit of romance away from the spa. The back area isn't huge (nor is the car parking) but it would be great for 1-2 people on a sunny day to enjoy being alive & not at work.
It's about a 10 min walk to the beach along the ecclectic jetty rd.
Good range of products & this is an 'old fashioned' chemist where the staff and pharmacist actually want to help you to find what you're looking for and give helpful advice. Price-wise they seem about on par with larger pharmacies but the main real bonus that keeps me going back is because they're genuinely helpful. Good and easy parking out the front too.
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