After 3 years of not visiting here, in a rush we came through today. Order taking was a bit quicker than 3 years ago, but it still ended up being a long visit as it took them ages to prepare our 3 tiny meals. It's a tiny kitchen but I counted 5 staff in it all looking at each other, perhaps trying to work out where the chicken was (they actually did run out of fillets after my order?!?)
Then came the frozen bit. As my wife bit into her original fillet burger, she mentioned it was cold. Then she noticed the bread & lettuce was actually not just cold, but frozen! I took one feel of my zinger works burger and sure enough it was also cold. A bite confirmed that my bread & lettuce too was...frozen!
So I went up to the counter (we were the only customers in the store). The staredown began as the 5 staff looked busily around at each other in the kitchen & I waited at the counter. After 1 minute had passed, I actually had to call out to them. To their credit when I gave them the burger they immediately offered to replace it (my wife had just taken off the frozen parts because she doesn't like lettuce anyway!). There was no apology, just an offer to replace it.
After a couple of minutes they brought my burger to the table with a rather muted and very quick apology. I'm a bit confused about this as it was incredibly clear that there was a problem with the bun & lettuce: anyone who even took a brief feel of it would know that it was frozen, even through rubber gloves.
Can you guess what happened next? Yep, a frozen re-run! I honestly thought I must have been imagining it, but got my wife to check and lo and behold my second zinger works burger also contained frozen lettuce and partially frozen bun. I really truly can't believe they didn't notice this this time.
So I followed my wife's lead, took the lettuce out, broke off the frozen part of the bun & left vowing to never return again.
(I did give them half a star as my daughter's popcorn chicken wasn't frozen...Infact they were so hot she couldn't eat them at first!!)