TAURUS SERVICE CTR Newbie

Joined 02 October 2009   Seven Hills, NSW

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  • Jerome0504 Newbie  reviewed Taurus Service Centre
    Recently purchased a used car so looked online for a good place to service my car, and Taurus Service Centre came up with great reviews. After they completed work on my car the payment came to a lot more than I expected, which was okay if the service was great and work done properly. When first taking it out of the shop, I noticed the clutch felt sticky and heavy. Then it was beginning to slip, causing wear on the clutch and not allowing me to accelerate promptly. I took it to Western Clutch Service, who were wonderful and fixed it for free. It turns out after working on components of the clutch they failed to properly adjust it. This caused unnecessary wear on the clutch, and put me in danger driver the car on hills. For what they charge and their positive reviews you shouldn't expect an elementary mistake like this. I don't know if it's because they don't often work on manual cars, nevertheless it was costly mistake and will likely cause me to replace my clutch sooner than it should be.

    3 months ago - 05/06/2014

    • TAURUS SERVICE CTR Newbie 
      cont/...
      but you once again failed to contact us. In return you called us 5 days after you picked up the car (you mentioned that from the time you picked up the car that the clutch pedal felt hard) Steve told you bring back the car anytime convenient to you and we will rectify the issue , you agreed , but once again you failed to turn up . the following day around 3 pm you contacted the workshop to let us know that you were not happy with the work and got it rectified by another mechanic and rudely hung up the phone. I tried contacting you 3 times after that but you kept hanging up , in the evening you returned my call , to blubber few insulting comments and quoted " all you mechanics are the same " and hung up the phone. That was rude! very rude but all the same I'm glad you have found yourself a mechanic that rectified that minor fault at no charge , and good luck .

      3 months ago - 06/06/2014

      REPORT
  • Jerome0504 Newbie  reviewed Taurus Service Centre
    Recently purchased a used car so looked online for a good place to service my car, and Taurus Service Centre came up with great reviews. After they completed work on my car the payment came to a lot more than I expected, which was okay if the service was great and work done properly. When first taking it out of the shop, I noticed the clutch felt sticky and heavy. Then it was beginning to slip, causing wear on the clutch and not allowing me to accelerate promptly. I took it to Western Clutch Service, who were wonderful and fixed it for free. It turns out after working on components of the clutch they failed to properly adjust it. This caused unnecessary wear on the clutch, and put me in danger driver the car on hills. For what they charge and their positive reviews you shouldn't expect an elementary mistake like this. I don't know if it's because they don't often work on manual cars, nevertheless it was costly mistake and will likely cause me to replace my clutch sooner than it should be.

    3 months ago - 05/06/2014

    • TAURUS SERVICE CTR Newbie 
      Jerome, you booked your car in for a service and failed to bring it on that day and didn't even have the courtesy to ring and lets us know, then you rescheduled, and once again you failed to turn up on time, turning up just before lunch time and requested extra work to be carried out . I informed you that it couldn't be possible due to the time frame required to carry out the work you had requested, you agreed to leave the car over night and for us to give you a comprehensive inspection on the car. Your words "I bought a lemon". We had corresponded with you on several occasions whilst your car had been here regarding the repairs and cost before any work had been carried out. We carried the repairs that you authorized, I also heavily discounted the work that had to be done on your car and you thanked me for that, so I don't understand you were surprised of the cost, as in the unlikely event were something has gone wrong with the work we provided you, we would rectify it asap

      3 months ago - 06/06/2014

      REPORT
  • Misty77 Newbie  reviewed Taurus Service Centre
    I was impressed with the work Khalid did on my car previously and was unfortunate enough to get my car repaired when Khalid was not there!!! (he was not in the country it seems)
    The staff over charged me nearly 4 times the actual cost and charged me more than $125 for labor for a 10 min job of replacing a part!
    The replaced part was about $20 when I asked it from another shop!
    A friend of mine got the same part replaced for a similar car at only $45 including labor cost!

    • TAURUS SERVICE CTR Newbie 
      Hi Misy77's, I was quite disappointed to read your review, I've just gone through the system to identify the work that was carried out to your car in the 10 days I was away. I am unable to identify the car or the work your talking about. Please contact me and provide an invoice number so we can rectify this issue as we take pride in our honesty. We await your reply.
      Kind Regards,
      Khalid

      22/10/2012

      REPORT

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