Exploring locals where I am in.
Joined 20 August 2012 Melbourne, VIC
After sale service is lacking. After awning was installed 2 weeks ago, we are still waiting for our receipt. Requested the receipt and warranty details thru email and phone call, but heard nothing so far. A complete opposite of before installation service which was very quick and was followed up within one day. Once full payment is made, we have heard nothing.
The party, the service during the party was exceptional. The group photo was to be sent 2 weeks after the party but haven't heard anything 1 month later. After a few emails, we were emailed a low-res, not printable one. Requested a high res file and after emails back and forth, still waiting for the high-res file.
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