Filter & parts ordered 6/1/2013 as needed urgently and looked to be the only place with stock.
Not received 11/1/2013 emailed, response advised being sent
Not received 19/1/2013 emailed no response
Not revived 25/1/2013 emailed no response
Note received 13/2/2013 emailed to cancel order and refund money as I sourced parts elsewhere, response advised would locate and refund.
Received email 20/2/2013 saying order shipped
21/2/2013 received order which is now of no use to me as I gave up and bought parts elsewhere.
6 weeks to receive these parts which are now of no use, no problem with the product, but not clear in not being able to supply immediately left me very disappointed as the parts were needed urgently for a commercial office water cooler/heater which was out of commission.