With over 30 years experience, you can really tell that Jason loves what he does and it shows through he’s work! We sat down with Jason, fully qualified mechanic and owner of J&J Auto Fix to discover his local business story!
Tell us a little about how you started your small business?
After working for a larger workshop for quite some time I wanted to branch out on my own.
I kept a strong list of values when starting a mechanic workshop which has helped create the thriving business you see today.
- Be fair and honest with absolutely everyone
- Build a relationship as a friend, not as a client
- Build a business based on trust and a place where both the employer and employees like coming to work
- Give an overall terrific service
Because of these values we have a near perfect rating all round with a customer base of over 1,000 in just two years.
What do you love most about doing business here in the thriving Albion?
Dealing with the locals and good clients – it’s a great area to be in, close to rail, close to the city. I was already based here and it made it easier to retain clients.
What made you want to start your own small business?
When I worked for my other boss, I asked to buy that business! I strive to keep achieving and moving ahead in my life.
Plus I love the challenge, every part of the technical mechanics aspect, clients, and all parts of the business.
What is the best car you’ve worked on?
Old school cars are the best! No scan tools and are always a pleasure to work on.
The most challenging we’ve ever worked on has been a new CL63 AMG. It had been almost written off due to an accident and we had to replace almost the entire car for it to be saved. To put it in perspective we spent over $50,000 in parts. The entire process took 4 months and with the car being one of the world’s most technologically advanced, it was both a dream and a nightmare to work on.
Overall we work on such a variety of cars from Ferrari to Hyundai. This keeps me and the boys constantly challenged with a huge variety.
What is your fave local business in this area?
The Albion pub, great steaks, great areas and a good atmosphere. It’s a great place to take the boys to unwind after the long hours they put in.
Do you have any advice for small businesses starting up?
- Presentation is absolutely everything in a mechanic business.
- Honesty is by far the most important aspect of being a good mechanic business
- Have a fair price, it’s always great to stay competitive
- Be loyal to your clients, they aren’t customers they’re friends. Word of mouth is the best and cheapest advertising you can get
- The right staff is extremely important. When your staff are happy your workplace is happy.
What’s one quirky fact about your business?
From day dot, we opened up the door, turned the radio on and started singing at work. We’ve been singing every day since.
Anything else you’d like us to add?
I’d love to go in to the detailing and tires eventually. At the moment we do a vacuum and a small clean as part of a service but we’d love to keep everything we do all in house and not have to outsource anything.
We used an iPad to send photos to the client. This shows exactly what needs to be done with a quote as well. This helps the customer understand everything that needs to be done is legit and adds an extra layer of trust.
We do a lot of sponsorship at J&J, I sponsor my over 35’s soccer team & the police commissioners diary to name a few. It’s always important to support other businesses and charities in that light.