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AVOID AT ALL COSTS !!!!!!! REPORTED TO NSW FAIR TRADING - these guys lie, cajole and abuse customers and it happens from the owner down. Their plumber lied and told us that his quote was 'industry standard' with regards to the parts and job. I went to Reece and bought the exact same parts for $37 vs their job quote of $378. They operate on bullying and their 'contracts' provide them protection for predatory pricing. They are about to find out differently.
Hi ASAP Plumbing, I will make sure never to call you again. EVER. I urgently required a plumber and my landlord asked me to get one in. When I called, you interrupted me several time in a very rude way. When I said I was a tenant requiring help, you literally refused to help me and hung up. It is your right to do this. However, the way HOW you do the customer support is a completely different matter. I will make sure to share this experience with everyone I know. It certainly won't hurt you, because you seem to be just fine with the amount of jobs you are getting in anyway. Not with kind regards, H.
We had difficulty getting them to respond to a call and when they came out we queried the price and agreed a figure which then increased exponentially with extras added on which were not agreed. Would not recommend them and will never call again
I REPEAT, do not under any circumstance engage these plumbers to quote or undertake any works. Their quotes are grossly over priced i.e. triple the standard price on a job. I was recently rorted on a hot water installation in which I was charged nearly $3,000 for a job which should have cost approx. $1K based on 2 further quotes I subsequently obtained once realising in hindsight I was to proceed with them. When I challenged their invoice and cost they did not want to address or clarify what the cost involved except to say that you agreed to the price so you shouldn't complain. Their poor customer service and business practice is nothing short of disgusting
BEWARE Unless cost is no object go elsewhere. At $896 to install a vanity (with water proofing done, mixer, all parts provided) and remove the old vanity they were working at over $300 per hour. I have since learned this is significantly more than other plumbers would charge for such a simple job, If only I too had read the reviews. When I rang and asked for a 'ball park' figure they wouldn't give me any indication over the phone.