HATE MOVING?? WE LOVE IT!!
Two Professional Removalists and a Truck from a very affordable from $109hr We are a careful, efficient and reliable Gold Coast Furniture Removalist company providing you with all your moving needs including: packing, dismantling, re assembling, boxes and storage. We specialize in local house, high rise, and office moves. NO JOB TO BIG OR TO SMALL! We offer from 1 man and a ute, all the way up to 8 men and a multiple trucks for large office moves, or anything in between! Very competitive rates and A+ service! Phone the office on: (07) 55 745 945, or direct on mobile: 0404 120 820. You can also see us on the web at: www.smoothmoveremovals.com.au
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Ended up calling them after another company failed to show up, nothing was too much trouble and the guys were easy to deal with.I would definitely book these guys next time I move. A big thanks to Faith and her boys, Use these guys if you want a smooth move.
Thank you for your lovely comments
I feel so strongly about what happened to me that I feel compelled to warn others. I had nothing but stress from the moment that the workmen arrived. I had booked over the phone, stated that there were big furniture items and boxes etc and my job logged. When the men arrived they complained from the beginning about how big the job was, told me that they would not be able to complete the job (even though the company guaranteed over the phone that I could keep the workers for as long as needed) and they suggested I hire a trailer and do multiple loads myself. I have a six month old baby and hired a removalist to avoid this in the first place! We had to wait at this stage for another truck to arrive that was larger - all whilst on the clock! The attitude displayed by both men was attrocious. I had tried to be pleasant and positive, thanking them for their patience hoping that things would change. Instead I heard them dropping the F bomb in front of my childen (babyread more
Thank you Tegan for your feedback on the day we sent a Medium truck to you which can fit a standard 3 bedroom home in one load. Your home was not a standard 3 bedroom home we swapped trucks straight away. You moved last time with 4 men you did not request 4 men when you booked with us this time. Your home was a 2 truck 4 men job we would not have booked you in in the afternoon had we known this. We sent you another truck as soon as possible. Our rates are from $99 an hour plus GST on the Website. You were quoted $110 an hour incl GST. We take payment at the end of the move hence why payment was requested when the first truck finished and then payment was requested when the second truck finished. Your Refused to pay us. You accused us of damaging multiple items the only thing that fell apart was a cupboard which you witnessed
we did nick a wall when taking a fridge out of a narrow door way which we fixed for you. We send all of our Customers a text when they book giving them hints and tips on moving so you are ready when the movers come, some people choose to ignore these hints and tips. You told me the 2 nd truck only had 30 boxes then 20 boxes and the bassinet I unfortunately had had conflicting reports as to what remained at the house that is why I asked for photos. The photos clearly showed more than 30 boxes and a bassinet remaining. Please feel free to phone me direct to discuss this further.
I completely disagree with many of your comments noted. I did provide information over the phone when booking and my last move was not with a professional company, just a four man operation out of the paper and I had even more furniture that move than I did this and it was done in about four to five hours costing $660 in total. I had nothing damaged at all.
You were away on holidays at the time of booking and so unfortunately you aren't actually in a place to even comment on the information discussed at that phone call. I was never even quoted an amount by the employee who booked and I did state that there was a lot of furniture and heavy items. One would imagine that you would make suggestions at this point amount truck size and number of people required. This is absolutely your job and should be a standardised procedure for booking a job so that you understand it correctly.
I should never had to pay for waiting for another truck, for alll the phone calls made to you by the workmen that delayed things. You asked me what was left and I recall saying that I was not completely sure because I was at the new house trying to say where furniture was to be put! I was estimating what was left behind because I had nothing else to go by and it is very irrational to think that someone can completely recall such information when they were running around doing loads in their car back and forward because your workmen refused to complete the job! Irrespective the job needed to be completed regardless of what remained, that is what you were being paid for. Instead I was forced to rush back to the old house to take pictures for you and listen to your stipulations about what can and can't be moved by your men. You forget that I was still paying full price and should be able to move whatever I desire!
Again people look at these things that they have just done and ask yourself are these reasonable, professional and trustworthy people? They have proven that they cannot be in their own responses. Further if you read other people's negative feedback you will observe the same theme... an inability to resume responsibility and take accountability.
Their responses are things like ' you must have the wrong company' 'our men would never do that'. you cannot reason with someone who is unreasonable and this company are unreasonable and obviously are not interested in return customers or even their reputation being damaged by impulsive and reactive comments such as the one you can see above
"3 hours waiting. Over charged for slow moving staffs."
I booked for 2 Men & A Medium Truck - $99/hr. I made a reservation before a week removal day. We had confim about time before 1 day again. I guess the owner of this company name is 'Heath' because he made our appointment. But the removals didn't show up on time so I phoned him. He answered that I can change to another removal company if I want? I was very disappointed about his attitude - 'Incredibly Rude Voice' because I only asked him that should give me a phone call if the time is changed. The removals showed up after 3 HOURS of our appointment time. And they charged ***$275 for 2 hours removal. I moved in same area where is 5 minutes driving from my old house to new house and 15 minutes walk. And I don't have any funitures only small few boxes. I asked why is $275 even it's $99 perread more
I had a terrible experience with this company too! Overcharged, revolting attitudes from the top down and damage to property! I really feel for you having to go through this. Lets hope that others will read our reviews and think twice!
The Company has got new Owners and I am sorry you did not have a good experience would love for you to give us another chance next time you move with 10% discount