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Accent Blinds are the worst company I have ever dealt with, never return phone calls, can never speak to a manager, promise to repalce blinds in 3 weeks, never happened, I would never ever recomemed this company for anything.. Still waiting for replacement blind after 3 months.... What a lott of lies they tell you..
The damning reviews ahead of mine prompted me to write. I first used Accent 10 years ago to fit 6 venetian blinds in an old house. The guy came promptly to measure and fit , all measurements were accurate. Installation took a while, and like others, I found customer service frustrating. The blinds looked great and worked well. I moved into my present house 7 years ago and used Accent again for one window, we fitted it ourselves and 1 year ago I had two wide windows measured and fitted with metal mini venetians again. The manufacture was slow and getting through on the phone was also slow but the actual service I found very good. The measure and fit is precise, the workers are polite and the quality is terrific particularly given how inexpensive it is. I ordered through the home centre in Alexandria.
Terible service as well as product. The sales rep promised delivery in 6 weeks. We waited nearly 3 months. The quality of vertical blinds is as bad as their service. The weight thingies at the bottom of the blinds are not sewn in they have to be individually adjusted and pushed in every time the blinds are opened or closed. Very annoying and won't let you forget how ripped off you were for the life of the blinds.
PArt 1 of 4 I called them about when they could come to my blinds, was waiting for a reply but it still hasnt come. Ive waited now week 4 is coming up, out of the 3 quotes i got this was the cheapest but only by no more than $50 but this is also the longest wait out of the 3!! IS it really that hard to tell me when they can install it? PArt 2 of 4 They call my partner to arrange a time and they said they will come out the next day,which i took the day off for. My partner calls them on the day and they said they are not coming, because they didnt get me on the phone!! I did have a missed blocked call with no message on that day. But why does it matter if they got me or not on the phone? My partner already said it was ok. So now we have to wait a few more days for them to come out, its already been over a month, i will update when they do the job Part 3 of 4 So i rang to arrange a time and it was getting late on the time of there arrival i rang them to find out what was going on.read more
Wow after reading all the negative comments I'm not alone, the lack of customer care, they admit they measured incorrectly yet trying to get them to rectify the problems I seem to be at my wits end with these people, you would think they would have a dept that looks after complaints from the get go to the end. I've been waiting for 9 months and still get the run around. You measure the windows incorrectly well come out and remeasure and re order how hard is that to get done.... ACCENT - very very hard basket !!!! NOT HAPPY !!!