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The damning reviews ahead of mine prompted me to write. I first used Accent 10 years ago to fit 6 venetian blinds in an old house. The guy came promptly to measure and fit , all measurements were accurate. Installation took a while, and like others, I found customer service frustrating. The blinds looked great and worked well. I moved into my present house 7 years ago and used Accent again for one window, we fitted it ourselves and 1 year ago I had two wide windowsread more
Terible service as well as product. The sales rep promised delivery in 6 weeks. We waited nearly 3 months. The quality of vertical blinds is as bad as their service. The weight thingies at the bottom of the blinds are not sewn in they have to be individually adjusted and pushed in every time the blinds are opened or closed. Very annoying and won't let you forget how ripped off you were for the life of the blinds.
PArt 1 of 4 I called them about when they could come to my blinds, was waiting for a reply but it still hasnt come. Ive waited now week 4 is coming up, out of the 3 quotes i got this was the cheapest but only by no more than $50 but this is also the longest wait out of the 3!! IS it really that hard to tell me when they can install it? PArt 2 of 4 They call my partner to arrange a time and they said they will come out the next day,which i took the day off for. My partner calls themread more
Wow after reading all the negative comments I'm not alone, the lack of customer care, they admit they measured incorrectly yet trying to get them to rectify the problems I seem to be at my wits end with these people, you would think they would have a dept that looks after complaints from the get go to the end. I've been waiting for 9 months and still get the run around. You measure the windows incorrectly well come out and remeasure and re order how hard is that to get done....read more
This business should be closed down! Shoddy workmanship and appalling customer Service. I had a security sliding door installed by them in October 2013 which they admit wasn't installed properly as it was under warranty I expected it to be fixed free of charge but was still charged a service fee for them to inspect and order a new part and you guessed it I am still waiting for the door to be fixed. Please do yourself a favour and do not use this company and tell all your friendsread more
Im with you 100%! I wish I had read all these negative reviews before I went and gave my 50%deposit. It has been almost 4mths and Im still waiting for my awnings! They dont want to speak with me, they have this lovely staff, who has to do all their dirty work for them! What a joke! This Company should be closed down, should get someone to inspect their paperwork!