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Office was run down and I should have left when I saw the state of it. Was estimated $6k for my return (I pay a voluntary 5k extra a year to maximise my return) then received $4k in my account. Nil warning. Called to complain and they said it was because of my HECS. I questioned how this could have occurred as HECS is calculated as a % of my income and they couldn't answer me. Still have not received written copies of the paperwork they submitted so I can't exclude they haven't just blatantly stolen from me. Walk away, never go there.