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I've bought things from Aceben many times over the last few years and every interaction I've had with them has been flawless. I've sold things to them in order to make some quick money (and get rid of items that are useless to me) and have always received better valued offers than I expected.5 stars every single time!
I had a payday advance debited from my account a week earlier than I had asked them to take it on the phone. I called about this and they said they could not reverse taking this money out of my account. The staff on the phone was rude and (incredibly) told me "this is a risk we take when you organise things like this over the phone". I asked to speak to the management. Management was lovely and told me though they couldn't reverse the debt out of my account, they could offer me another pay day advance interest free. Unfortunately I got a dishonour fee from the bank also. I will not use Aceben ever again. Shame, because several times in the past I've had flawless and positive interactions with them.