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Sold us a washing machine with a 6 months guarantee. Within a month, it stopped working. We contacted this business to come fix it under the warranty, but they were hard to get hold of and ignored a lot of calls. It has been 2-3 months now and our washing machine is still not fixed; Active Appliance Service's communication is bad and they seem to have no concern of us not having a washing machine and needing to pay to go to a laundry mat. Still not sure of when/if it will be fixed. Definitely do not recommend.