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Have been using Add West for the past 15 years to do our case and bag repairs (our retail business is Animato Strings, selling violins and other string instruments with bags and cases), and they always did a great job, and they have been very modest in their pricing.
I rang samsonite and was told that this is the recommended samsonite repair shop in Brisbane. My suitcase was having locking issues where it would open free on every code and not stay locked. I took it to them and there was a staff who hardly said anything, I explained the problem and staff just nodded head and said 'that's simple it will be one week and we will call you.' Four weeks went but and nobody called us, we rang them and were told it was ready. Picked the suitcase up day before a europe trip, packed everything in it only to find out one hour before our flight that its still not locking properly!!!! They did s**** all on the suitcase an it was with them for 4 weeks. Now I'm on the way to the airport with an unlocked suitcase. (It doesnt have a zip, its the coded lock so theres no other way of locking it!!) Thanks for nothing Adwest!