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Over promise. Under deliver.
Unfortunately I had no choice but to use these clowns for a motorcycle repair as that was the ONLY preferred repair shop of my insurer, I couldn't even request another option!
A simple low speed drop turned into a 2 month wait with countless run-around phone calls and excuses. The quality of the painting process used in the repair resembles a delinquent teenager with an emptying spray can; it was dreadful. After 3 returns to the shop to fix it properly, I had given up and sold the bike that weekend for a massive loss. It simply wasn't safe to ride after they touched it and the sale price reflected that.
Also a management staff made angry returned phone calls, swearing and a disrespectful attitude made the insurance process so much worse.
Not impressed. Don't not use this shop if you can help it.