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If I could give zero stars I would. Service tech has now come twice to do NO work. Oven leaks water and steams, doesn't cook food. He informed me that's how ovens work. Contacted Blanco who's oven it is who obviously responded no that's not how ovens are supposed to work and sent instructions to the same tech to fix. Meanwhile Blaco dishwasher also not working correctly - filter pops out every second to third wash and stops the arm moving, hence a vast amount of gunk remaining in dishwasher and not washing correctly. Obviously brand new dishwasher - shouldn't have to fit the filter every single wash. Same tech came out and said "filter isn't in properly". Uh yeah that's the problem, we fit it and it pops up after a wash or two. His response? No that's not happening - you're wrong. Filter is fine. I explained it to him five times, he didn't want to listen because he is obviously averse to having to do actual work so I said so it's going to be like the oven then? I haveread more
I called Omega to repair my stove under warranty and they were great until they sent a service tech from Alantin which had no idea how to how to repair, check or even give any type of customer service, I then had to wait one month for the parts to come only to take more time off work to tell me that the stove had to be removed because it was too hard to shift even though it's under warranty and leave me with no stove with no estimate of completion time nor even trying to remove the screws was only there for 10 min and tell me it's not my problem organise it with the office, I then called Omega and are sending a plumber asap which is great. Stay away from Alantin
their service people who are suppose to represent this company should not deal with the public and maybe stay in the back of a warehouse away from customers, and maybe they would relize that customers pay for their wages.