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My experience was that I was interested in a particular Kia SUV and I initially found the sales rep to be friendly etc so a purchase by cash was made for over $30k. Promises were given with regards to the 7 year factory warranty however several weeks later AFTER the purchase I encountered issues with getting the warranty activated which also came with free RAC roadside assist. The issue was a fault on the dealer who hadn't registered the vehicle properly and Kia Australia were putting me back and forth to them to get the issue fixed. Another issue with the warranty activation was that the car hadn't yet has its proper 1st service and thus wasn't showing in the 'system'!! Anyhow a few months later it finally got activated. That's the first issue resolved.. The 2nd issue was more down to the spiteful and arrogant attitude of the dealership owner Greg. When I had a paint issue 6 months ago I took the car in to see about getting something done underread more
Excellent customer service from Jade. My financial state is not that strong so I needed a sales person who could understand my situation. I could only afford to purchase a cheap secondhand car and Albany Autos had just the car I was looking for and for the right price. Jade went out of his way to provide me with as good a customer service experience as I have ever encountered.