Alexander Holiday Apartments are located approximately one kilometre from the heart of Surfers Paradise, 150 metres from the beach and two kilometres from Jupiter's Casino and Pacific Fair Shopping Centre in Broadbeach. Their facilities include one outdoor pool, indoor heated pool, spa and sauna. Other facilities include a tennis court, sundeck and undercover barbecue/ entertainment area. They are a short stroll to shops and a variety of restaurants and coffee shops. They also offer free undercover secure parking.
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Whilst the facilities (pools, spa, barbecues, gardens, sunlounges) were lovely, the service was pathetic and the quality of room was disgusting. There are photos on their website with some lovely rooms but ours was no nicer than a 2 or 3 star motel. From a stained and torn bed ensemble to a mattress that had all broken springs and no support, to the amounts of dust in the room, personal body hair in the bathroom, and numourous cracked bathroom tiles and vanity unit, I will be sure to never stay here again or recommend this place.
I have emailed the facility since my stay describing all of the problems and offering to send photo evidence but noone has even bothered to reply, a true indication of their lack of customer service.